Adding patients to your dispensary

Overview: Adding new patients

There are multiple paths to adding new patients to your dispensary. Providers can import multiple patients at once with the import tool or add patients individually without a plan. There are also multiple self-sign-up options available that allow eager patients to start ordering right away while reducing the administrative burden on dispensary staff members. 

Video: Adding your patients to your dispensary

Importing patient lists

Already have a list of patients ready to add to your dispensary? Batch import them by using the import patients tool! Check off the optional invite email during the import process to direct your patients to sign in right away. See Importing patient lists for complete instructions. 

Invite patients with a plan

Simplify your workflow by inviting patients to your dispensary as you send their first plan. Before patients can view their plans, they’ll be directed to create an account or sign in. 

To invite a patient while sending a plan:

1. From the homepage, select Build plan.

2. From the Select patient(s) drawer, select Create patient.

3. Complete the required feels and from under Invite email, select Invite to Fullscript.

4. Specify Additional savings (optional). This discount will be in addition to the existing dispensary discount and is available to profit accounts only.
5. Click Create patient.
6. Search for the patient in the search field and select them from the returned results.

7. Click Choose selected.
8. Using the product catalog, complete the plan and click Review.
9. Add any additional messages, dosage instructions and select Send to patient. Alternatively, you can click the chevron and select in-office checkout to place the order for the patient.

Invite patients without a supplement plan

Patients added without a plan can order products through the catalog as long as catalog permissions allow catalog access.

To invite a patient without sending a plan:

1. Select Patients.
2. Click Create patient.
3. Complete the required fields: first name, last name, and email address.
4. Optional: select an additional discount. This discount will be in addition to the existing dispensary discount.
5. Enable/disable the optional invite email.
6. Click Create patient.

Patient self-sign-up options

Equipping patients with the tools to self-serve saves time and promotes adherence. Consider any of the options below to encourage self-service among your patients.

You’ll be notified of all new patient signs up as long as you have these notifications enabled. This helps you be aware of who is signing up to your Fullscript dispensary as well as those you may want to limit access to.

To check if patient sign-up notifications are enabled:

1. Navigate to Account settings.
2. Select the Preferences tab.
3. Scroll down to Notification settings.
4. Confirm Accounts is checked to ensure new patient account notifications are sent. 

Your welcome page (store link)

Share your store link with your patients so they can sign up on their own from your welcome page. Consider sharing your store link through newsletters, email, or in-office resources to encourage self-sign-ups.

You can copy your store from by logging into your provider account and navigating to Dispensary settings , then go to the Patient welcome page to copy your store link. You can also find the store link on your homepage under Links & Tools within the Your Store Sign-Up Link card.

You can copy your store link from the Patient welcome page in Dispensary settings or from the bottom of your dashboard when you log into your provider account.

New patients are also brought to your welcome page when they click a shared multi-patient plan, a website button, or product card embedded on your website.

Multi-patient plans

Link your public multi-patient plans to emails, newsletters, and/or your website to share plans outside of Fullscript. Patients need to create an account or log in to their existing account to view multi-patient plans in Fullscript.

Website buttons

Embed a website button on your clinic or personal website to promote your Fullscript dispensary to your patient base and promote self-sign-ups. When clicked, patients are directed to your welcome page where they can create a new account or sign in to their existing account.

Product cards

You can display products on your website with embeddable product cards to draw self-sign ups to your dispensary. When a product card is selected, patients are directed to your welcome page where they can create or sign into their account.