Journeys
Last modified: October 16, 2024
Overview Journeys was designed to empower you and your patients by providing continuous, proactive engagement with their health. Through recurring ful...
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tracking an order
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My order hasn’t arrived. When can I expect delivery?
Last modified: May 26, 2024
First, refer to your tracking information for an estimated delivery date provided by the courier. When you receive your shipment notification email, p...
I’m a patient. Can I repeat a past order?
Last modified: October 22, 2024
Yes, you can! Rather than rebuilding an order from scratch, you can seamlessly repeat a previous order with just a few clicks. Select the Order histor...
Delivery estimates and shipping options
Last modified: October 23, 2024
Estimated arrival dates are displayed (in business days) in checkout when placing your order.
Auto refills discount
Last modified: October 30, 2024
Overview The auto refills discount is a discount designed to help patients stick to their plans. The applied discount will be available to any patient...
Will I receive a confirmation email after placing my order?
Last modified: May 26, 2024
Yes! When your order is placed successfully, we’ll send a confirmation to the email address you use to log in. Tracking information will be sent...
Staff access: ordering and managing labs
Last modified: September 27, 2024
Overview We recognize the crucial role staff play in managing lab testing for their practice. That’s why we designed labs on Fullscript with sta...
In-office checkout
Last modified: October 29, 2024
In-office checkout The In-office checkout tool allows providers and staff members to place orders on a patient’s behalf. Just a few benefits of ...
Lab results
Last modified: October 3, 2024
Overview Streamline your practice by tracking all your testing results from a single account—your team’s Fullscript login. Quickly send result...
Tracking patient testing status
Last modified: September 19, 2024
Overview With our transparent status updates, your team will be able to monitor your patient’s progress through the entire testing process: from...