Account setup & navigation: Patient account settings
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Patients
In this article:
Updating account information
Shipping address
Managing communication preferences
Updating your password
Removing saved credit cards
Updating account information
In your account settings, you can modify your account details including your name, email, password, saved payment methods, shipping address, mobile phone number, and profile picture.
Note: Entering a shipping address will autofill the address during checkout.
To get to the My account page:
- Select your name from the top right-hand corner, then click My account. On mobile devices, tap the menu ( ) first, select your name, then Account.
- Update field(s) and select Update. Changes to your email address will also require your password.
Tip! By entering your mobile phone number, you'll receive new treatment plan alerts right to your phone via SMS message.
Shipping address
Entering your shipping address in your My Account page will autofill the address at checkout. If the address is updated during checkout, the most recent shipping address will be saved for future ordering. However, you can update the address here at any time so it's saved for your next order.
Autoship shipping address
If you're looking to change or add a new shipping address for your autoship order, you can update the address directly from the Autoship page.
Updating your password
Click Change password to update your password. You'll enter your current password to authenticate the update; then enter your new password. You'll enter your new password one more time to confirm the change and then click Change password to apply it.
Updating your password in your account settings.
Resetting your password
Need to reset your password? First, sign out of your account if you aren't already. You can sign out by clicking your name in the top-right corner to open the menu, then click Sign out. On mobile, tap the menu ( ), then your name, and tap Sign out. Finally, you can reset your password by requesting a password reset link.
Click Reset your password to set a new password and gain access to your account.
Managing communication preferences
Click Manage preferences to tell us which emails you want to receive from Fullscript. See Communication preferences to learn more.
Select Manage preferences to adjust your Communication preferences.
Removing saved credit cards
To remove a credit card from your account:
- From the My account page, scroll down to the Credit cards heading.
- Hover over a card and click Remove.
Select Remove to delete the card on file.
Tip! You can update the payment method tied to your autoship subscription in the Autoship page by adding a new card or toggling between saved cards. Any payment methods added will be saved to your account for future use as well.