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Last modified: July 11, 2024

Labs support for patients

Patients

Questions? We’re here to help.

At any point along the way our labs team is ready to guide you through the testing process.

Chat with us, send us an email, or give us a call at 1-866-807-3828. During our labs pilot, you may be transferred to our lab experts for further assistance.

Contact hours:

Monday-Thursday: 9am – 9pm ET
Friday: 9am – 8pm ET
Saturday: 9am – 5pm ET
Sunday: 9am – 5pm ET

Find the live chat on any Fullscript page to talk with a team member during operating hours.

When to contact Fullscript support or your provider

Our lab experts are here to guide you through the entire testing process. Contact Fullscript directly if you have questions about: 

  • Payment or billing 
  • Shipping and tracking 
  • Accessing your Quest digital requisition 
  • Test preparation and collection instructions 
  • Filling out your requisition form 
  • Scheduling your blood draw 
  • Shipping your test kit back to the lab 
  • Navigating your account 
  • Finding results 
  • Troubleshooting any support issues
  • Sending out recollection kits

Your provider and their practice will continue to be your clinical resource if you have any specific questions about: 

  • Preparing for your test as it relates your unique medical history or specific medication/supplement prescriptions
  • Any additional testing requests 
  • Interpreting your test results 
  • How to schedule a follow-up to review your lab test results

Not sure who to contact? Contact Fullscript first, and we’ll connect you with your provider if needed.

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