In this article:
General backorder information
Typically, products which are temporarily out of stock are replenished within 10-14 business days.
US customers can continue to place orders for backordered products with confidence we will send the product(s) to you when they have replenished and are available to ship. If a product exceeds 21 days without restock, we will issue an automatic refund to the card used for the original purchase.
Canadian customers cannot purchase backordered products. Consider purchasing a similar product or speak to your practitioner about suitable alternatives.
We recommend speaking to your practitioner about alternatives to avoid interruptions to treatment plans. You may also browsw our Catalog for available products, and select similar products curated by our in-house Integrative Medical Advisory Team.
Products may be unavailable from vendors for extended periods of time; there is no restock estimate to suit all situations. We recommend signing up for a product notification to be contacted when products become available. You can also reach out to Customer Success team who may be able to provide an approximate restock date.
Note: Canadian customers cannot purchase backordered products.
Shop available products
Our Integrative Medical Advisory Team has selected similar products for the majority of items in our catalog to help you choose from currently available products. When you attempt to add a backordered product to your cart, we'll present you with similar products that have been selected based on shared ingredients, dosage, and formats.
Viewing similar products in the backorder notification window.
Tip! We recommend reaching out to your practitioner to find out if similar products are best suited for you.
Want to order anyway?
If you're able to wait for a product to return to stock, select Add to cart from the backordered product window. We'll email you with tracking information once the product leaves our warehouse.
Adding a backordered product to your cart for purchase. Backordered products will ship when they're available.
Browse in-stock products
When searching the Catalog, click Filters and enable In stock under more to display products we can ship right away. Not all product sizes may be available.
Using the Only show in-stock products toggle to remove backordered and unavailable products from search results.
Note: This option isn't available in all patient catalogs.
To ensure you receive as many products from your order as soon as possible, our warehouse will ship available products right away.
Backordered products will be shipped from our warehouses as they become available and tracking information will be emailed to you when these shipments leave our warehouse. You will not incur any additional shipping charges for backorder shipments.
If you would like a refund for any backorder products from previous orders, reach out to our Customer Success team through any of our available support channels displayed at the bottom of this page.
For our US customers, we will automatically cancel and refund products that cannot be fulfilled within 21 calendar days from the order date. Backorders aren't supported for orders shipped within Canada.
Patients can sign up to be notified via email when products come back in stock. To sign up, select the arrow next to See similar products, then Email when in stock.
Signing up for a product notification from a product card.
Tip! You can remove yourself from a product notification from the Communication preferences page at any time.