Shipping Information: Shipping heat-sensitive products
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Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
General
In this article:
Shipping heat-sensitive products
Packing your heat-sensitive order
Storing heat-sensitive products at home
Shipping heat-sensitive products
Every order containing a heat-sensitive product is shipped with an ice pack. The ice pack leaves our warehouse frozen and continues to cool the insulated environment inside the box as it thaws. The ice pack is free of charge and is included in every heat-sensitive shipment, regardless of the shipping method selected.
We recommend selecting priority shipping to limit the amount of time heat-sensitive products spend in transit and to reduce cases of exposure to extreme heat. Consider placing your order early in the week (Monday/Tuesday) to avoid your order being in transit over weekends when most couriers don't deliver shipments. Alternatively, consider placing your order over the weekend (after 3 pm EST Friday) for your order to be packed and shipped the following Monday.
Tip! If you have questions about shipping your heat-sensitive products, please reach out to Customer Success team before placing your order.
Packing your heat-sensitive order
Our warehouse pays special attention to the packing rules for each product being shipped. This may include shipping a product in an insulated bag or being sectioned off from the other products in the package to stay in close vicinity of any cold packs added to the shipment.
Storing heat-sensitive products at home
While the packaging for shipping is important for your heat-sensitive item, long-term storage is by far the most significant factor.
The following are general guidelines that we suggest you follow:
- Follow the storage instructions on the bottle – not all heat-sensitive products need refrigeration.
- Moisture leads to mold – leave cotton balls or silicon packets inside the bottle.
- Close the lids on all containers tightly.
- Avoid storage in the bathroom or near the stove in the kitchen.