Account setup & navigation: Navigating your patient account

Patients

In this article:

Patient account navigation
Prescriptions or Recommendations: Personalized plans
Shared protocols: General wellness support
Catalog: Explore products 
Autoship: Subscribe to automated orders
Order history: Past orders, tracking details, and invoices
Your shopping cart: Review items and check out
My account: Manage your account details
Sign out: Ending your session

 

Log in to your account!

 

Patient account navigation

Select a page from the list below to learn how to use and navigate the platform, or watch the video for a guided walkthrough of your account:

• Prescriptions or Recommendations
• Protocols
• Catalog (if available)
• Autoship
• Order history
• My account

 

Prescriptions or Recommendations: Personalized plans

This page may display as Recommendations or Prescriptions in your account depending on the terminology preferences set by your healthcare practitioner. Personalized treatment plans created by your healthcare provider are displayed in the My plans tab on this page.

Prescriptions (or recommendations) are sorted by date, with the most recent displayed first, at the top of your page, under the Most recent heading. Scroll down to see the rest of your prescriptions under Previous plans.

Filtering by date to jump to a specific prescription.

Tip! Select Add all to cart to add all products from a prescription to your shopping cart, or click Add to Cart to add individual products. See Placing an order to learn more. 

 

Shared protocols: General wellness support

Protocols are a type of treatment plan that your practitioner can share with you, or any number of their patients, to guide you on your path to wellness! Click Shared protocols to see the plans that your practitioner has curated for you. These plans include bundled specific products, recommended quantities, supporting documents, and dosage instructions targeting a condition or wellness goal.

Select a protocol to learn more. You can order all or select products from these protocols freely, but we recommend speaking with your practitioner if you have questions or concerns about whether the protocol is right for you. 

The Shared protocols tab where you can browse general wellness plans that have been shared with you.

 

Catalog: Explore products

Access to the Catalog is determined by your practitioner and is not available in all dispensaries. If you don't have access, speak to your practitioner to request a prescription or recommendation of products to order.

Browse thousands of professional-grade supplements available through the Fullscript catalog. Search by product or brand name, and/or ingredient filters to find products without requiring a prescription.

As you type in the search field, hit enter/return on your keyboard to submit and search for related products. Or, select a suggested filter to view specific results. For example, selecting Probiotic Blend applies an ingredient filter (shown in the image below) and returns all products that contain a probiotic ingredient type.

Exploring products in the search field.

Tip! See searching the patient catalog to learn more!

 

Autoship: Subscribe to automated orders

Sign up for autoship and get products shipped directly to your order on a predetermined schedule. See Autoship with Fullscript to learn more!

Schedule and manage autoshipments of your go-to products from the Autoship page.

 

Order history: Past orders, tracking details, and invoices

Selecting Order history from the patient menu displays your past orders and receipts. Orders that have been placed successfully can be found here immediately after an order has been placed.

To track a shipped order, select your order number then click Track package. See Tracking your order for more information.

Viewing the Order history page in a patient account.

 

Your shopping cart: Review items and check out

Select the cart icon (   ) to view products in your cart. Review your order then Continue to checkout to place your order. See Managing your shopping cart to learn more about interacting with your cart.

Click the shopping cart to view products in your cart then click Continue to checkout to place an order. 

 

My account: Manage your account details

View and manage your account details including your password, address information, and saved payment methods from the My account page.

View account information from the My account page.

 

Switch dispensary

Patients belonging to multiple Fullscript dispensaries will see an option to switch between accounts sharing the same login email. Switch between accounts by selecting Switch dispensary, then select the dispensary name you'd like to order from.

Selecting Switch dispensary to switch between accounts.

 

Signing out: Ending your session

Ready to sign out? Select your name from the patient menu, then Sign out to end your session. On mobile devices, access this option by tapping the menu icon (   ) then your name.

Select Sign out to log out of your account.