Autoship: Autoship with Fullscript: How it works
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Patients
In this article:
About autoship
Scheduling autoship orders
Your first autoship order
Shipping information & frequency
Payment details
Out of stock products
Emails & notifications
About autoship
Autoship is a flexible, automated refill service that allows you to schedule recurring orders, making it easier to follow your supplement plan without adding to your to-do list.
Here's what we need to ship products automatically following a schedule that works best for you:
- The products and quantities you'd like shipped
- Your preferred shipping frequency
- Your shipping address
- Your payment information
Scheduling autoship orders
You can schedule autoship orders by visiting the Autoship page in your account or from your shopping cart while placing a new order. Please see How to schedule autoship orders for help setting up your go-to products on autoship.
Your first autoship order
Here's what you should know ahead of your first autoship order:
✔ When setting up your autoship order(s) from the Autoship page, your first autoship order is not placed immediately.
✔ You will receive two reminder emails before your first ship date; an email one week before your first ship date and an email the day before your first ship date. These emails include a summary of products to be shipped and your order total.
✔ An automated confirmation email, including a summary of the order and associated charges, will be sent every time an order is placed.
✔ Your payment method is charged as orders are placed.
✔ You can make changes to autoship orders before their ship date by going to the Autoship page in your account.
Shipping information & frequency
Shipping methods & rates
Free shipping is available for orders meeting the free shipping threshold for their region. Please view our Shipping policy for rates, delivery estimates, and shipping practices.
Autoship orders containing shelf-stable products only are shipped with our standard shipping option and are delivered in 4-7 business days from your order date.
Shipments containing one or more heat-sensitive products are shipped with our priority option and are delivered in 1-3 business days from the order date. This is to reduce time in transit and avoid long-term exposure to potentially warm and damaging environments.
Note: Under the recommendation of our suppliers, not all heat-sensitive items ship with an ice pack as these products are manufactured to withstand time in transit and short-term heat exposure. Long-term storage continues to be the primary factor in maintaining the quality and efficacy of these products. Please refer to product labels for storage instructions.
Your shipping address
We'll ship your order to the shipping address selected under the Shipping & billing heading on the Autoship page. An address must be provided to activate autoship.
Updating the shipping address from your Autoship page.
Selecting a shipping frequency
We'll ship orders following the shipping frequency selected. New autoship orders are shipped monthly (every 30 days) by default. You can modify this frequency from the Edit shipment menu as needed. Simply click the options menu ( ), then Edit order frequency. Available frequencies range from every 2 weeks to six months.
Managing shipping frequency from the autoship page.
Payment details
Your autoship order will charge to the card selected under the Payment methods heading on the Autoship page. Here, you can select a saved payment method or add a new card.
Adding a new payment method to your Shipping & billing details.
Note: We cannot transfer charges to an alternate payment method once an order is placed.
Out of stock products in your autoship orders
Orders shipping within the US 🇺🇸
- Backordered products will be charged at the time your autoship order is processed. These products will ship separately and will automatically be refunded after 21 calendar days if they don't return to stock.
- Unavailable and out of stock products can't be included in autoship orders since they're longer-term supply issues without a restock date from the supplier. Though these products won't be included in orders placed while products are unavailable/out of stock, they'll stay on your shipment schedule to be included in future orders when they're available again.
Orders shipping within Canada 🇨🇦
- Unavailable and out of stock products aren't supported in Canada. They won't be included in your order but will be included in future autoship orders when they return to stock.
Emails & notifications
When you autoship your go-to products, you can expect to receive the following email communications:
- Autoship order reminders: Reminder emails are sent one week before your first ship date and the day before your first ship date.
- Order confirmations: Order confirmations with every successful order. These communications include your order number, products ordered, and total charges.
- Shipment confirmations: Sent when your shipment(s) leaves the warehouse.
- Order failure notifications: If your autoship order fails, we'll send an email communicating what went wrong and how to fix it.