Patients & virtual orders: In-office checkout

Practitioners

In this article: 

In-office checkout
Prescribe and place order
Adding products to a patient's basket
Placing an order with in-office checkout
The patient experience

In-office checkout

The In-Office checkout tool is available to practitioners and staff members to place orders on a patient's behalf. Just a few benefits of In-Office checkout include:

• Improved patient adherence
• Ensuring patients get their products quickly
• A helping hand for your less than tech-savvy clientele!

Prescribe and place order

After creating a new prescription or recommendation for a patient, practitioners can choose to send the prescription by email or send and place the order with the patient immediately by selecting Prescribe and place order.

When Prescribe and place order is selected, you'll be directed to the patient's basket where quantities can be adjusted, and additional products can be added if needed.

Selecting Prescribe and place order to start an in-office checkout for a patient.

Adding products to a patient's basket

The Patient basket is accessible after adding one or more products to the basket. 

Adding products from a prescription to begin assembling a patient basket.

Adding products from prescriptions 

Find a prescription from the patient's Prescriptions tab, then click Add to basket.

Adding a product to the basket while viewing a prescription.

Adding products with product search

To add products that haven't been prescribed to the patient, use the Product Search field.

The Product search field used to add products from the catalog to a patient basket.

Placing an order with in-office checkout 

After the patient's basket is put together, place the order by: 

1. Click Proceed to Checkout
2. Enter the patient's shipping address. This address will be saved and autofill for future in-office orders. 
3. Enter a credit card and click Proceed
4. Review the order and select a Shipping Method
5. Click Place Order

Completing an In-Office Checkout to place an order on a patient's behalf. 

Tip! The credit card entered for the order is automatically saved to the patient's account for future use. If you don't want to save the credit card to the patient's account, select the One time use checkbox during checkout.

The patient experience

Once the order is submitted successfully, the patient will receive an order confirmation email with a summary of the order, including applicable charges, followed by shipping and tracking information once the order has left our warehouse. Delivery can be expected between 1 and 7 business days - depending on the shipping method selected.