Upon sign up, practitioners are required to submit proof of licensure (if applicable) or education to confirm their status as a healthcare provider.
Documents containing expiration dates must be maintained as valid and current. Once your license or certification has expired, renewed documentation will be required to maintain your account functionality and brand access. Your updated license is a crucial component to our commitment of maintaining platform integrity.
Each month, expired accounts are audited. When your license is approaching its expiration date, a friendly email reminder will be sent to you to update this document through your account. We ask that an updated document be provided within 30 days of its expiration date.
If your licensing or certifying institution no longer provides paper copies of your licensure, we will accept a screenshot of your information from their online verification system.
To review your certifications and upload updated licenses:
- Log in to your account
- From the user menu, select Dispensary Settings
- Click the Certifications tab
- Select Upload a file and select a copy of your certification you have saved to your device
- At the bottom of the page, specify your Designation and Specialty
- Click Upload to submit your certification for review
Tip! If we're waiting on a copy of your certification, we'll notify you as you navigate around the platform through a banner at the top of the page. Select the banner to navigate to Certifications instantly and upload your certification for review.