Last modified: July 24, 2025
Tracking patient testing status
Providers
You can follow your patient’s progress through every step of the testing process, from kit shipment to final results, using the Testing status indicators in the lab orders dashboard. In this guide, you’ll learn how to check a patient’s lab status directly from the dashboard in your provider account.
Checking a patient’s testing status
To check the status of a patient’s test:
- Click the Patients tab in the left-hand navigation.
- Search for the patient using their name or email address.
- Click the patient’s name to open their profile.
- In the Labs section, you’ll find the current test status for their most recent tests.
Tip!
Click View all to see past tests.
- Click on the name of a test to open the Test details page. Here, you can view the entire status history for that test.
Test status changes
As a test moves through processing, you’ll see the current test status, as well as the Test history continue to update. Below are the most common statuses:
| Status | Definition |
|---|---|
| Not purchased | Your patient hasn’t purchased their testing. |
| Test purchased | Your patient has purchased their testing. |
| Statuses specific to Specialty labs | |
|---|---|
| Shipped to patient | The specialty test kit has shipped from Fullscript’s distribution center, and a tracking number is available. |
| Delivered to patient | The specialty test kit has been delivered to the patient. |
| Statuses specific to Quest and specialty blood labs | |
|---|---|
| Requisition ready | Your patient’s Quest digital requisition form is now available in their account. We’ve also sent them an email notification. |
| Appointment scheduled | Your patient has scheduled their Quest collection appointment. |
| Processing at lab | The lab has received the test sample and is now processing it. |
| Partial results available | Some of your patient’s results are ready to view. |
| Results available | All test results are available. |
| Results shared with patient | You’ve shared results with your patient and they’ve been notified by email with a link to view them in their account. |
Note:
You’ll always receive a confirmation email when a patient has successfully ordered your recommended testing, as well as when their results are available.
Less common status changes
Below you’ll find less common status changes that you may see with your testing. All of these statuses are accompanied by an email notification.
| Status | Definition |
|---|---|
| Results amended | The original results PDF has been amended by the lab company. |
| Expired | The testing order has expired after one year. |
| Refunded | The test has been refunded. |
| Canceled | The test has been canceled by you or your patient. |
| Rejected by the authorization network | If the authorizing clinician denies the order during review, your patient will be refunded for the test and the authorization network fee. |
Incomplete tests and specimen issues
If you order labs, you know the testing process doesn’t always go as planned. Fullscript helps your team quickly spot and resolve issues so your patients stay on track with their testing and care.
The two most common issues with labs involve:
- Incomplete tests where the labs are missing critical information or enough sample quantity.
- Specimen issues when a sample doesn’t arrive at the lab in viable condition.
When an Incomplete test or Specimen issue status is identified, our labs team will send an email notification and begin resolving the problem. Fullscript handles these issues directly with the labs and coordinates any next steps with you and your patient, minimizing your involvement whenever possible.
If the patient needs a recollection kit, our team will manage that process. We’ll ensure your they receive a replacement kit, while keeping you informed every step of the way.