Last modified: September 17, 2024
Building your wholesale order
Provider
Placing your first wholesale order
Before you place your first wholesale order, you’ll need to finish setting up your dispensary and your credential must be approved. Select Complete my account to:
✔ Select the state you practice in.
✔ Upload your credentials or enter your NPI number for instant approval. For the upload credential path, professional licenses, permits to practice, degrees, or diplomas are all acceptable documentation.
After uploading your healthcare credentials, you can browse the catalog and start building your order. When approved, click on your shopping cart to proceed to checkout and place your order.
Note:
We’ll send an email when new credentials are reviewed and approved, then you’re ready to place your first wholesale order. Reviews are typically completed within 1 business day.
Resale certificate holders only
Submit your sales tax exemption request to place your order tax-free! Go to Wholesale policies to learn more, generate your link, and apply for tax exemption.
Note:
You can place an order without submitting this request. We will honor sales tax refunds if your tax exemption form is approved and a refund is requested within 5 business days.
Clerk and additional provider ordering
Clerks and sub-providers of a dispensary can also place wholesale orders through their individual accounts. Each user’s cart is unique, meaning – modifying your cart won’t affect other users in the dispensary.
Note:
MAP policy acceptance is restricted to dispensary owners only.
Adding products to your cart from the catalog
To add products to your wholesale order from the catalog:
- Select the Catalog tab. On mobile devices, tap the menu icon ( ), then Catalog.
- Select or confirm the state where you’d like to send your wholesale order. The default state will be the one you selected when completing your account setup.
Tip!
Selecting your confirming your state will allow you to see the most relevant and up-to-date catalog and stock information.
- In the search field, search for products by name, brand, ingredients, condition, or supplement type.
- Select a product to view its description and ingredients list.
- Add products to your order by selecting Add to cart.
Use the +/- selectors to indicate how many to add to your cart.
Favoriting products for speedy reordering
You can also add your favorited products to your wholesale cart. Find them by clicking Favorites under the Manage heading. To learn more, see Catalog favorites and categories.
Ordering previously ordered products
You can also repurchase products from past orders.
To access your past orders:
- Select the Catalog tab. On mobile devices, tap the menu icon ( ), then Catalog.
- Click the Orders tab, which should appear underneath Catalog in the navigation bar.
- Select your order number to view previously ordered products and select Add to cart on the specific item you’d like to reorder.
Add multiple products to your cart from your wholesale order history
To add multiple products to your cart, use the checkboxes to the left of each item, and the dropdown to the top left of the product list.
Repeat a past order
To repeat a past order, click on Place order again. This will place all products from the past order into your cart.
Tip!
Scroll to the bottom of the page to select specific products from a past order to be placed in your cart.
Proceeding to checkout
When you’re happy with the products in your cart, you’re ready to check out. In checkout, you’ll need to provide your shipping and billing addresses, payment information, and select your shipping method before placing your order.
Once placed, you’ll receive an email confirmation with your order number and order summary.
Tip!
Take a look at Wholesale checkout experience for a step-by-step walkthrough of the checkout process!