Dispensary and individual patient discounts
Last modified: November 7, 2024
Discounts apply to all products (MSRP) in the dispensary and can't be limited to select products or brands.
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replacements
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Missing and damaged shipments or products
Last modified: November 7, 2024
Damaged products If products arrive damaged, please submit a replacement or refund request and our team will be happy to assist. Though not required, ...
Product substitution tool
Last modified: November 12, 2024
Use the product substitution tool to replace at-risk products in patient plans. Products are considered at-risk when they're no longer in our catalog,...
Patient shipping policy
Last modified: November 15, 2024
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.
Personalize your welcome page (self-sign ups)
Last modified: November 4, 2024
Your patient welcome page Your Fullscript patient welcome page is unique to your dispensary and can be customized to reflect your branding. Visitors w...
Wholesale shipping policy
Last modified: November 19, 2024
The shipping rates here apply to wholesale orders placed by dispensary owners and affiliated practitioners.
Adverse reactions and product complaints
Last modified: October 23, 2024
Reporting an adverse reaction or product complaint If you experience an adverse reaction or a product quality issue (e.g., unusual smell or texture, b...
Account activity and balance report
Last modified: November 14, 2024
This report is available to practitioner seller accounts (profit accounts) and can be downloaded from the Reports page after your first successful pay...
Authorization Network
Last modified: October 2, 2024
Overview The authorization network allows health and wellness providers to make testing available to their clients while still remaining a part of the...
Tracking patient testing status
Last modified: September 19, 2024
Overview With our transparent status updates, your team will be able to monitor your patient’s progress through the entire testing process: from...