Missing and damaged shipments or products
Last modified: July 24, 2024
Damaged products If products arrive damaged, please submit a replacement or refund request and our team will be happy to assist. Though not required, ...
Search results for:
replacements
21 results found
Product substitution tool
Last modified: August 29, 2024
Overview Use the product substitution tool to replace at-risk products in patient plans. Products are considered at-risk when they’re no longer ...
Dispensary and individual patient discounts
Last modified: August 30, 2024
Overview Dispensary owners can choose to earn a margin from product orders placed in their dispensary. Doing so allows some flexibility to extend disc...
Personalize your welcome page (self-sign ups)
Last modified: August 15, 2024
Your patient welcome page Your Fullscript patient welcome page is unique to your dispensary and can be customized to reflect your branding. Those with...
Adverse reactions and product complaints
Last modified: September 6, 2024
Reporting an adverse reaction or product complaint If you experience an adverse reaction or a product quality issue (e.g., unusual smell or texture, b...
Patient shipping policy
Last modified: September 6, 2024
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.
Account activity and balance report
Last modified: July 17, 2024
Overview This report is available to practitioner seller accounts (profit accounts) and can be downloaded from the Reports page after your first succe...
My order hasn’t arrived. When can I expect delivery?
Last modified: May 26, 2024
First, refer to your tracking information for an estimated delivery date provided by the courier. When you receive your shipment notification email, p...
Setting product dosage instructions in plans
Last modified: August 29, 2024
Overview Dosage instructions can be customized when building individual or multi-patient plans. Updates to product dosages are reflected in patient ac...
Authorization Network
Last modified: August 13, 2024
Overview The authorization network allows health and wellness providers to make testing available to their clients while still remaining a part of the...