Shipping heat-sensitive products

Heat-sensitive products are manufactured to withstand time in transit and, unless advised by the supplier, are not shipped with a cold pack. For the select items that are shipped with a cold pack, it typically remains frozen for the first day in transit, depending on external temperatures. Even after melting, the pack continues to help keep products cooler than outside conditions.

These products are clearly labeled on the platform, ensuring you are aware of their special handling and storage needs. This promotes safe and effective use while maintaining product quality.

To avoid potential delays, we recommend placing your order early in the week (Monday/Tuesday) to prevent extended transit times over weekends when couriers may not deliver.

Long-term storage remains the most important factor in maintaining product quality and efficacy. Always refer to the product label for specific storage instructions.

Packing your heat-sensitive order

Our warehouse pays special attention to the packing rules for all products we ship in accordance with our supplement quality control standards. This may include shipping a product in an insulated bag or being sectioned off from the other products in the package to stay in close vicinity of any cold packs added to your shipment.

Note:

Though some heat-sensitive items will still ship with a cold pack, many will not under the advisement of our supplier partners. Products are made and tested to withstand exposure to heat during transit times. Long-term storage continues to be the primary factor in maintaining the quality and efficacy of these products.

Storing heat-sensitive products at home

While the packaging for shipping is important for your heat-sensitive item, long-term storage is by far the most significant factor.

The following are general guidelines that we suggest you follow:

Follow the storage instructions on the bottle – not all heat-sensitive products need refrigeration.
Moisture leads to mold – leave cotton balls or silicon packets inside the bottle.
Close the lids on all containers tightly.
Avoid storage in the bathroom or near the stove in the kitchen.