Video: How to place an order
Last modified: October 31, 2024
Adding products to your shopping cart You can easily add products to your cart by clicking the Add to Cart button found throughout your account, inclu...
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I’m a practitioner. How can I return products from a wholesale order for a refund?
Last modified: October 2, 2024
We’re happy to process a return for products that are unopened and have been purchased within the last 30 days. However, wholesale orders cont...
I’m a practitioner. Why is my 1099-K reporting a number higher than what I actually earned?
Last modified: November 18, 2024
You may notice that the amount reported on your 1099-K is higher than your net income. This is normal and follows IRS 1099-K instructions. The IRS req...
Can I exchange a product?
Last modified: October 2, 2024
We don’t offer any exchange of products. However, we do accept returns for products that are unopened and purchased within the last 30 days. You...
How do I remove saved payment methods from my account?
Last modified: December 10, 2024
When you place an order, payment methods are saved for future use. Saved cards can be deleted from your My account page. If you want to edit your pa...
Provider account settings
Last modified: November 19, 2024
Overview Providers can visit the Account settings page to update their account information, review the review status of healthcare credentials, custom...
Patient support
Last modified: December 20, 2024
Practitioner support
Last modified: December 20, 2024