Can I exchange a product?

Last modified: July 25, 2024

OrdersOrder FAQsReturn FAQs

We don’t offer any exchange of products. However, we do accept returns for products that are unopened, non-heat sensitive/non-perishable, and pu...

Searching the practitioner catalog

Last modified: August 29, 2024

Practitioner accountsPractitioner catalogs

Overview: Your practitioner catalog Find what you need easier and faster in our industry-leading catalog! Our advanced search experience allows practi...

Account activity and balance report

Last modified: July 17, 2024

Practitioner accountsPayouts, reports & taxesPayouts & financial reports

Overview This report is available to practitioner seller accounts (profit accounts) and can be downloaded from the Reports page after your first succe...

Paying for your order

Last modified: August 23, 2024

Patient accountsPayment options

Overview We accept a variety of payment options for your convenience. This includes major credit cards and debit cards authorized for online purchases...

Receiving your payouts (profit dispensaries only)

Last modified: July 16, 2024

Practitioner accountsPayouts, reports & taxesPayouts & financial reports

Overview Dispensaries that have opted to make a profit on patient orders will receive their earnings via direct deposit to a bank account entered by t...

Placing an order

Last modified: September 6, 2024

Patient accountsPlacing your orders

Learn about getting healthcare's best products shipped right to your door.

Set up a profit account

Last modified: August 29, 2024

Practitioner accountsDispensary setupProfit accounts

Converting to a profit account By converting to a profit account, you become the seller of record and can earn a margin of the sales placed through yo...