Missing and damaged shipments or products
Last modified: July 24, 2024
Damaged products If products arrive damaged, please submit a replacement or refund request and our team will be happy to assist. Though not required, ...
21 results found
Last modified: July 24, 2024
Damaged products If products arrive damaged, please submit a replacement or refund request and our team will be happy to assist. Though not required, ...
Last modified: August 29, 2024
Overview Use the product substitution tool to replace at-risk products in patient plans. Products are considered at-risk when they’re no longer ...
Last modified: August 30, 2024
Overview Dispensary owners can choose to earn a margin from product orders placed in their dispensary. Doing so allows some flexibility to extend disc...
Last modified: August 15, 2024
Your patient welcome page Your Fullscript patient welcome page is unique to your dispensary and can be customized to reflect your branding. Those with...
Last modified: September 6, 2024
Reporting an adverse reaction or product complaint If you experience an adverse reaction or a product quality issue (e.g., unusual smell or texture, b...
Last modified: September 19, 2024
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.
Last modified: July 17, 2024
Overview This report is available to practitioner seller accounts (profit accounts) and can be downloaded from the Reports page after your first succe...
Last modified: August 29, 2024
Overview Dosage instructions can be customized when building individual or multi-patient plans. Updates to product dosages are reflected in patient ac...
Last modified: August 12, 2024
Troubleshooting lab issues If you currently order labs, you know that sometimes the testing process doesn’t always go as planned. At Fullscript,...
Last modified: August 13, 2024
Overview The authorization network allows health and wellness providers to make testing available to their clients while still remaining a part of the...