In-office ordering: Wholesale shipping address requirements

Practitioners

In this article:

Shipping address requirements
Address verification
Selecting shipping addresses at checkout
Shipping to residential (home) addresses

Shipping address requirements

Fullscript is an online solution for healthcare practitioners to support and encourage integrative medicine. Since wholesale purchases are typically for resale at a clinic or office, these orders should be shipped to a verified healthcare practice or business. This is to ensure products are being distributed in alignment with our goals and brand requirements. 

Tip! Shipping wholesale orders directly to clients (i.e., drop-shipping) isn't supported, but you can continue to support your patients with direct-to-patient treatment plans. We call this virtual dispensing; it still lets you ship directly to your patients, without the administrative overhead! On top of that, it gives patients the ability to order on their own which has shown to increase treatment plan adherence and boost sales. 

Student dispensaries

Resale of products isn't permitted for students purchasing through Fullscript, including wholesale purchases. As a student, you should only use the wholesale service for personal ordering, and orders should be addressed to your residential home address. See Student dispensaries for more information.

Note: If there are any questions or concerns with an address, our Compliance team will contact you by email. Please reply to these emails directly. 

Address verification

Every new shipping address submitted for a wholesale order is assessed and reviewed by our Compliance team. If the address can be identified as a clinic location, we'll record it and approve the address, releasing your order for fulfillment.

Note: If there are concerns about high-risk ordering behavior, an address may be left unverified until the situation is resolved. 

Our Compliance team may reach out by email for supporting details or documents to show the association of your shipping address with your practice.

Suggestions of supporting documents include:

• Your practice's website,
• Your practice's business license or other formal documents,
• Your NPI number and/or listing, or
• An invoice for healthcare services provided. 

Tip! You can proactively provide this information to our Compliance team by sending it to compliance@fullscript.com. As the purpose of providing documents is solely to verify you're practicing from the shipping address, any supplementary information on the document, particularly confidential information, can be crossed out or covered.

Selecting shipping addresses at checkout

During checkout, you'll be required to select a previously used shipping address or add a new one.

Addresses with the Our team will review this address label require a review by our Compliance team before the order is released. This is to ensure it's affiliated with a healthcare practice or business.  

We review addresses in a timely fashion to ensure there are little to no delays with your order. If there are concerns about the shipping address provided, our Compliance team may reach out by email for more information.

An example of an address label communicating the address will be reviewed if selected for a wholesale order.   

Shipping to residential (home) addresses

Though wholesale ordering is intended for stocking your clinic or practice, we understand that, as a practitioner, you may want to order products for yourself. Our recommendation for personal ordering is to ship products to your verified clinic address to reduce the chance of delays. If you need to ship to your home, the order may be approved if it's considered low-risk, though the address will not be verified as per the policy listed above.

If it's difficult to receive packages at your business or practice address, higher-risk orders can be shipped to a practitioner's home address. In these cases, our Compliance team may reach out for supporting documents to verify the address as your home.

Tip! You can request accommodation and send supporting documents proactively to our Compliance team at compliance@fullscript.com. If we have questions or concerns about your order, our Compliance team will contact you by email. Please reply to these emails directly.