Fullscript is getting a facelift
We're slowly rolling out an updated platform to make ordering your favorite products easier. Click the image below if your prescriptions appear like this:
In this article:
View Your Tracking Information
You'll receive an email with your tracking information once your order has shipped! Alternatively, you can log into Fullscript to view the progress of your order. To do so:
- Go to Orders
- Select an order number to view order details
- Under Tracking Details, select the tracking link
Access your tracking information from your account.
It's possible your order may arrive in multiple shipments. This generally occurs when your order could not be fulfilled by a single warehouse, or products in your order were not in stock at the time your order was fulfilled.
In these cases, an email will be sent every time a shipment leaves our warehouse. In the shipping information emails, we'll identify which items were included as well as the tracking information for that particular shipment.
Mistakes with couriers happen, but we're here to help! If you have concerns surrounding the delivery of your order, please contact our Customer Success team.