Autoship: How to schedule refills with Autoship

Patients

In this article:

Overview: Scheduling Autoship orders
Scheduling Autoship orders from the 'Autoship' page
Scheduling Autoship orders from your shopping cart
Scheduling Autoship orders from treatment plans or the catalog
Your first Autoship order
Autoship order changes & cancellations

Overview: Scheduling Autoship orders

Scheduling Autoship orders takes the hassle out of re-ordering the products you need to stay on track with your treatment plan. If you reorder products frequently, consider Autoship to avoid running out and stressing over refills. All products can be added to Autoship! Look for the Add to Autoship option on products in your plans, catalog, order history, or Autoship page to get started. 

Tip! Check out our Autoship with Fullscript: How it works article or our How to schedule refills with Autoship video to learn more.

Scheduling Autoship orders from the 'Autoship' page

Visit the Autoship page to add previously ordered products to an Autoship order seamlessly. 

To schedule refills from the Autoship page:

1. Go to the Autoship page by selecting Autoship from the top navigation menu. On mobile devices, select the menu (  ), then tap Autoship.
2. Schedule previously ordered products on Autoship by clicking Add to Autoship. After your first product is added, scroll down to the Previously ordered products heading to add more products.
   

   

   Tip! You can also schedule previously ordered products to ship automatically from your Order history page.

3. By default, orders will be scheduled to ship monthly (every 30 days). To modify this shipping frequency, select the Edit shipment menu, then Edit order frequency. On mobile devices, select the options menu ( ) then tap Edit order frequency.
4. From the Ship orders every menu, select a frequency, then click Update frequency to save your changes.
   

   

5. Use the + / - selectors to adjust how many units to receive in each shipment.
6. Under the Shipping & billing menu, add your shipping address, select or add a new payment method, and add your billing address.

Note: All required information must be provided to schedule automated refills successfully. Any missing information or required updates will be communicated by a banner on your Autoship page or by email. 

Scheduling Autoship orders from your shopping cart

To schedule products on Autoship while placing your next order, select the Autoship every menu in the shopping cart and select a shipping frequency. Your billing, payment, and shipping information for following Autoship orders will be set with the current order's details, but you can visit the Autoship page to make changes at any time. With this option, Autoship won't be activated if the order isn't placed.

Keep in mind:

• Any products sharing a shipping frequency will ship together; multiple Autoship orders will be created if multiple frequencies are selected.
• You can refer to the dose-supply calculation in your cart to align your shipping frequency with your supply needs. This is calculated using the volume and dosage indicated in your plan.
• If you don't place an order, Autoship orders won't be activated.

Adding products to an Autoship order from the patient shopping cart.

Tip! Go to your Autoship page to manage your shipment(s) at any time.

Scheduling Autoship orders from treatment plans or the catalog

To add products to an Autoship order from the catalog or a treatment plan:

1. Hover over the product card, and click the options menu (  ) in the upper right-hand corner.
2. Click Add to Autoship.
3. Select the quantity to order and a shipping frequency.
4. Click Add to Autoship.
5. When redirected to the Autoship page, enter or select your shipping address and payment information.

Scheduling products on Autoship from a prescription or recommendation.

Your first Autoship order

Important notes about your first Autoship order:

✔   When scheduling your Autoship order(s) from the Autoship page, your first order won't be placed immediately. If you have requested a frequency of every three weeks, for example, your first shipment date will be 3 weeks from the creation date. Refer to the Next order date on your Autoship page to make sure your ship date aligns with your supply needs.

✔   We'll send two reminder emails before your first ship date — one week before and one day before your first ship date. These emails include a summary of the products to be ordered and associated charges. Your payment method won't be charged until your order is placed.

✔   An automated order confirmation email including your order summary and charges is sent every time an order is placed.

✔   You can cancel or modify your Autoship shipment(s) from the Autoship page any time before your next ship date. Changes to products and quantities won't impact your shipping frequency or next ship date.

✔   Orders without heat-sensitive items are shipped with our standard shipping option and arrive within 4-7 business days. All heat-sensitive shipments are shipped with our priority option and arrive in 1-3 business days. Applicable shipping charges vary by your order subtotal and region.

Autoship order changes & cancellations

You can modify your Autoship orders at any time from the Autoship page in your account, but it's important to note that changes won't affect orders that have already been placed. Additionally, due to our efficient fulfillment times, we can't cancel or make changes to an order once it's placed.

Select the type of change you need to make to learn more:

• Update products in my Autoship
• Change my shipping address
• Change my payment method
• Skip my next order and keep current schedule
• Reschedule my next order and update schedule
• Update order or individual item shipping frequencies
• Place my order now
• Cancel my Autoship shipments

Note: If your Autoship order has been processed and there's an error with the shipping address, please contact our Customer Success team. We'll do our best to correct or reroute the package for you.