Last modified: August 7, 2025
How to contact Fullscript support
Support hours
| Support team | Support hours |
|---|---|
| Patient & general support | Monday – Thursday: 9 AM – 9 PM Friday: 9 AM – 8 PM Saturday – Sunday: 9 AM – 5 PM |
| Practitioner support | Monday – Thursday: 9 AM – 9 PM Friday: 9 AM – 8 PM |
| Labs support | Monday – Friday: 9 AM – 8 PM |
Tip!
On weekends, our patient support agents can help with most practitioner account or labs-related questions. If your request needs specialized support, we’ll make sure it gets routed to the right team when they’re back online.
When to contact support
Most questions can be answered using our Support center. If you’re having trouble finding the information you need or require further support, click the button below or find the chat bubble ( ) in the lower right-hand corner of your screen anywhere on Fullscript to chat with our virtual support agent.
Tip!
Our virtual support agent is available for 24/7 support.
Patient & general support
Reach out in the way that works best for you — chat, email, text, or phone. For the fastest support, we recommend chat.
Note:
By texting us, you consent to receive SMS messages from Fullscript’s Customer Success team at your number. Message & Data rates may apply. Reply STOP anytime to opt-out of receiving these messages from our Customer Success team. Please note that opting out of these messages will not affect any other SMS notifications you’ve enabled within your Fullscript account. For more information on how we handle your data, please check out our privacy policy.
Practitioner support
Our dedicated practitioner support team specializes in supporting your practice — chat, email, text, or phone. For the fastest support, we recommend chat.
Labs support
Our dedicated labs support team is available for patients and practitioners looking for support with Labs on Fullscript.
Practitioners
Our team of onboarding and support specialists are available to guide you from the moment you register for labs to providing ongoing assistance as you make Fullscript your practice’s home for all your lab ordering.
For clinical consultations or help with detailed interpretations, please refer to the resources provided by our lab partners or contact them directly.
Patients
At any point along the way, our labs team is ready to guide you through the testing process. Contact us if you have questions about:
- Payment or billing.
- Shipping and tracking.
- Accessing your Quest digital requisition.
- Test preparation and collection instructions.
- Filling out your requisition form.
- Scheduling your blood draw.
- Shipping your test kit back to the lab.
- Navigating your account.
- Finding results.
- Troubleshooting any platform issues.
- Sending out recollection kits.
Please contact your practitioner (or their practice) if you have any specific questions about:
- Preparing for your test as it relates to your unique medical history or specific medications/supplements.
- Any additional testing requests.
- Interpreting or understanding your test results.
- How to schedule a follow-up to review your lab test results.