Last modified: June 4, 2025
User roles on Fullscript
Providers
Staff
Roles at a glance
Fullscript supports different user roles to help your team manage care, communication, and account settings. Each role comes with unique permissions and responsibilities that help support patient care.
Role | Description |
Store owner | The main account holder. Typically, also the business owner. Manages team structure, labs, financial settings, and integrations. Must be a provider. |
Practitioner | Practitioners who operate under the same practice as the store owner. Can create and manage plans. Can’t manage financial settings or team permissions. Must be a provider. |
Staff | Supports administrative workflows. The store owner determines abilities and access. |
Choosing the right store owner
A store owner should be an individual with the authority to manage your account’s financial settings, lab workflows, and user permissions. An assigned store owner is required to proceed with a Fullscript dispensary. Only providers can be assigned the store owner role. Staff members can’t take on this role, even if they manage daily operations.
If you’re unsure who to assign this role to, consider who’s best positioned to manage these areas. Once a store owner has been selected and the dispensary created, this can’t be changed. Be sure of the person who should assume this responsibility, and have them initiate account setup.
Dispensary settings
As the store owner, you’ll gain access to the store owner-exclusive Dispensary settings page, which provides access to various settings, including business information, EHR integrations, patient promotions, labs settings, and more.

Capabilities by role
Capability | Store owner | Practitioner | Staff |
Write and edit plans | ✔️ | ✔️ | ✔️ |
Purchase wholesale | ✔️ | ✔️ | ✔️ |
Register for Labs | ✔️ | ✔️ | |
Access financial reports | ✔️ | ✔️* | ✔️* |
Manage staff | ✔️ | ✔️ | |
Sign brand agreements | ✔️ | ||
Manage profit account settings (discounts, custom fees, promotions, and more) | ✔️ | ||
Manage Labs settings (signing practitioner, Quest result sharing) | ✔️ | ||
Manage integrations | ✔️ |