Requesting refunds for lab orders placed through Rupa

If you ordered a lab test through Rupa before your provider switched to Fullscript, we’ll continue to support your refund request based on where the order was placed.

Refunds for lab orders placed through Rupa

Orders placed through Rupa follow Rupa’s original refund policies. We’ll continue honoring those policies for any eligible refund requests.

Refunds for lab orders placed through Fullscript

Any new lab orders placed through Fullscript follow Fullscript’s Labs refund policy.

• You may be eligible for a refund if your kit hasn’t shipped or hasn’t been used.
• Some costs—like shipping or processing fees—may not be refundable.

Refunds are issued back to the original payment method,

Getting support with Rupa orders after joining Fullscript

We’re here to help. Contact our support team and we’ll walk you through your options.