Fullscript sometimes goes offline for planned maintenance. The current windows are for infrastructure work that improves the security and stability of us.fullscript.com and ca.fullscript.com. Check this page for upcoming maintenance windows, what’s affected, and how to plan around them.
Upcoming maintenance windows
Fullscript is offline during each window below. Every window starts at 11 p.m. ET on Sunday and ends at 1 a.m. ET on Monday (8–10 p.m. PT on Sunday).
Date | Who’s affected |
|---|---|
Sunday, November 15 | US customers (us.fullscript.com) |
Sunday, December 6 | Canadian customers (ca.fullscript.com) |
Sunday, December 13 | US customers (us.fullscript.com) |
Sunday, December 20 | US and Canadian customers |
What’s affected
During maintenance, the affected Fullscript site displays a maintenance page. Practitioners and patients in the affected region can’t sign in or place orders, and practitioners can’t send plans.
The Fullscript API and integrations, including electronic health record (EHR) integrations, are also unavailable during the window.
Before maintenance
Finish time-sensitive tasks before the window starts, such as sending plans and protocols or placing orders.
API requests sent during maintenance aren’t queued. Integration partners should schedule automated jobs outside the affected maintenance window and retry failed requests after service is restored.
After maintenance
Fullscript is expected to be available again when the scheduled window ends.
Check whether any interrupted tasks were completed before trying again. For orders, check your order history before submitting another order.
If you’re still having trouble after the scheduled window ends, contact Fullscript support.