Last modified: February 25, 2025
Maintaining your credentials with Fullscript
Healthcare credential requirement
When signing up, dispensary owners must submit proof of licensure (if applicable) or education to verify their status as a healthcare professional. Credentials must be approved before placing orders, but you can explore your account, add patients, and send plans while you wait.
Tip!
See Getting your credentials approved for more information on accepted credentials.
Expired credentials
Documents with expiration dates must remain valid and up to date per the Fullscript Acceptable Use Policy. If your license or credential expires, submit your renewed documentation to maintain access to professional brands.
When your license is approaching its expiration date, a friendly email reminder will be sent to you to update this document through your account. We ask that an updated document be provided within 30 days of its expiration date.
Tip!
We will accept screenshots of your information from online verification systems. Please ensure screenshots include the site’s URL, your name, the profession, and the new expiry date.
Uploading new credentials
Follow these steps to review your credentials and upload new documents:
- From the navigation menu, select Settings.
- Click Account from the dropdown.
- Under the Basic info tab, click Upload new in the Professional credentials section.
- Click Browse computer to select a copy of your credential from your device storage/file manager, or drag and drop your file into the modal.
- Select Upload to submit your credential for review.
Tip!
If we’re waiting on a copy of your credential, we’ll notify you with a banner at the top of the page on the platform. Select the link in the banner to navigate to the Account settings page instantly and upload your credential for review.