Labs support for patients

Questions? We’re here to help.

At any point along the way our labs team is ready to guide you through the testing process.

Chat with us, send us an email, or give us a call at 1 (888) 894-4014. Our labs experts are available Monday – Friday, 9am – 8pm EST.

When to contact Fullscript support or your provider

When to contact Fullscript

Our lab experts are here to guide you through the entire testing process. Contact Fullscript directly if you have questions about: 

• Payment or billing

• Shipping and tracking 
• Accessing your Quest digital requisition 
• Test preparation and collection instructions 
• Filling out your requisition form 
• Scheduling your blood draw 
• Shipping your test kit back to the lab 
• Navigating your account 
• Finding results 
• Troubleshooting any platform issues
• Sending out recollection kits

When to contact your provider

Your provider and their practice will continue to be your clinical resource if you have any specific questions about: 

• Preparing for your test as it relates your unique medical history or specific medications/supplements
• Any additional testing requests 
• Interpreting or understanding your test results 
• How to schedule a follow-up to review your lab test results

Not sure who to contact? Contact Fullscript first, and we’ll connect you with your provider if needed.