Getting started with Journeys

Journeys is a provider-led way to deliver an end-to-end patient experience for diagnostic and preventative care. It allows you to create and share lab-based Journeys that patients can order directly, while keeping you in control of interpretation, recommendations, and next steps.

After intake and lab testing, you receive AI-assisted lab interpretations and a wellness plan with suggested next steps. You can review, adjust, and send everything to the patient—keeping your guidance at the center of care.

Setting up Journeys

Setting up Journeys creates your public Journeys page and link, where patients can view and order the Journeys you choose to offer.

To set up your Journeys page:

1. From the home page, click the Journeys tab in the left-hand navigation. If this is your first time accessing Journeys, you’ll be prompted to complete the setup workflow.

2. Choose one or more Journey templates for your page, or customize a template to create your own.

3. Open a template to review or update the title, description, included tests, and pricing.
   

4. Click Save to my Journeys.
5. Review the authorization network terms and click Done to continue. This step is required for Journeys — see authorization network details below for more information.

6. Confirm the provider name patients will see, review the Journeys you’ve added, then click Continue.
7. You’re all set! From here, you can select Invite a patient to start a Journey or View my Journeys website.

Why Journeys requires the authorization network

Journeys requires providers to opt in to the authorization network because it allows you to recommend lab testing for patients in states outside your licensure (excluding NY, NJ, and RI). The authorization network enables compliant lab ordering through a designated signing provider, allowing patients to complete lab testing without licensure restrictions while you remain responsible for reviewing results and offering follow-up care.

There is a $12.50 fee per Journey panel, paid by the patient. This fee is included in the total price shown at checkout. Patients see the total cost of the Journey panel and do not see a separate breakdown of authorization network or interpretation fees.

Providers must agree to use the authorization network in order to complete Journeys setup.

Navigating the Journeys tab

The Journeys tab opens the Journeys Assistant dashboard, where you can view and manage all Journey orders. Only orders placed through Journeys appear here—Journeys orders do not appear in the Labs tab.

Viewing and managing Journey orders

At the top of the dashboard, you can filter orders by All orders, Results available, or Action needed, as well as search by patient name or email. Additional filters allow you to refine results by practitioner, status, or sort order.

When an order shows a status of Generating interpretation, lab results have been returned and Fullscript is preparing the interpretation and wellness plan. There’s no action required during this stage—you’ll be notified when it’s ready for review.

Expanding a patient row shows a brief overview of the biomarkers included in the Journey. Selecting View details opens the Patient details page, similar to viewing lab orders elsewhere in Fullscript. Here you can also review Journey results and take action before anything is shared with a patient.

Managing Journeys and inviting patients

To manage your Journeys and view your Journeys page, click the ellipsis button to open a dropdown menu.

• Manage Journey panels opens the Journeys selection page, where you can update titles, descriptions, pricing, and included tests.
• View Journeys website opens your public Journeys page, where patients can view and order available Journeys.
  

You can also Invite a patient to start a journey, which follows the same patient workflow used when starting with supplements or labs.

Starting a Journey from a patient profile

In addition to starting Journeys from the Journeys tab, you can also start a Journey directly from a patient profile.

From the Patients tab, select a patient, click Build plan, then choose Start with a Journey. This follows the same workflow used when starting with supplements or labs.