Auto refills discount

Overview

The auto refills discount is a discount designed to help patients stick to their plans. The applied discount will be available to any patient that schedules auto refills, and will be applied only to orders tied to that schedule.

Fullscript’s optimized discount suite offers savings to not only help your patients get started (store and first-order discounts) but also keep them engaged and on track:

• When patients schedule auto refills, they’re 70% more likely to reorder and continue ordering in the future. With that, patients who receive an auto refills discount are roughly 80% more likely to set up auto refills.
• Patient adherence has increased by 28% compared to those without an auto refills discount.
• Patients who receive an auto refills discount are more likely to place 2nd, 3rd, and 4th orders compared to those who didn’t receive the discount.

Auto refill discounts can be combined with dispensary, individual, and promotional discounts. If you own a profit account, you have the flexibility to make modifications when you want, but Legacy discounts can create certain limitations.

Adjusting your auto refills discount

No-profit dispensaries have a 5% Fullscript-funded auto refills discount by default. This cannot be changed or adjusted.

New profit accounts have the same 5% auto refills discount by default, funded from the dispensary’s margin on auto refill orders. It can be changed in the same location as your general, dispensary-wide discount: the Financials and discounts page. This is where you can access and alter your dispensary and other stackable discounts, quickly without having to jump around to multiple pages.

To adjust an auto refills discount:

1. From the practitioner menu, go to Dispensary settings.
2. In Dispensary settings, click Financials and discounts.
3. From the Discounts and margin tab, find the Stackable discounts subsection. Here, beside Auto refills, you should see a dropdown where you can select your desired auto refills discount (in 5% increments).

4. After selecting a discount (%), click Save. You’ll also have the opportunity to enable the optional email to let your patients know about the discount offer.

Discount stacking

All patient discounts are stackable, up to the maximum total discount available in your region (35% in the US; 25% in Canada). The auto refills discount is stacked on top of any other applicable discounts when an auto refill order is placed. See Dispensary & individual patient discounts for more information on discount stacking.

Legacy discounts

Providers can change the auto refills discount at any time. However, it’s important to ensure that patients continue receiving the discount they received on their first auto refills order to maintain a positive experience.

Legacy discounting activates when an auto refills discount is decreased or removed altogether, but only if the auto refilled product/order has shipped (i.e., confirmed order) at least once. In this case, discounts on these auto refill orders are unaffected by the change in discount and the previously applied discount, that enticed them to activate auto refills, will stick. However, the new discount will be applied to any products added to a new auto refill order following the change. This can result in an inconsistent auto refills discount for a single patient.

Patients are notified in an “Upcoming auto refill” email when their auto refill order total is changed.