Last modified: November 27, 2024
Adding products to auto refills
Patients
Overview
You can add products and schedule an auto refill from the catalog, your plans, the Auto refills page in your account, or the shopping cart while placing an order.
Note:
You can edit the products on auto refill at any time. However, changes won’t affect confirmed orders. Once an order is placed, we can’t add or remove products as we prioritize filling orders as quickly as possible.
Scheduling auto refills from the shopping cart
As products are added to your shopping cart, an auto refills menu will be displayed under each product. To add a product to an auto refill order, select the Schedule auto refills menu and choose a shipping frequency. The auto refill order will be activated when the order is placed.
As you add products to your cart, you’ll see a Schedule auto refill menu under each item. To set up auto refills, select the dropdown and choose a frequency. Your auto refills will be activated when the order is placed.
Selecting a frequency from the Autoship every menu.
As products are added to your shopping cart, a Schedule auto refill menu will be displayed under each product. To add a product to auto refills, tap the menu and choose a frequency. The auto refills will be activated when the order is placed.
Selecting a frequency from the Schedule auto refill menu.
Scheduling auto refills from your plan or the catalog
You can add new products as auto refills from your plans or the catalog:
- Tap the product.
- Under purchase options, tap Auto refills.
- Adjust the number of units and shipping frequency.
- Tap Add to cart to create a new scheduled auto refill schedule while placing a new order, or tap Schedule for later to create an auto refill schedule without checking out.
You’ll need to set your shipping and billing information to successfully set up new auto refills. Head to the Orders page to manage existing auto refill schedules.
Setting up auto refills from a product card.
You can add new products to auto refills from your plans or the catalog by:
- Hovering your cursor over the product card.
- Clicking on the options menu ( )
- Then, select Schedule.
You’ll need to set your shipping and billing information to set up new auto refill schedules successfully. Head to the Auto refills page to manage existing auto refill schedules.
Setting up auto refills from the catalog.
You can add new products to auto refill from your plans or the catalog by:
- Tapping on the options menu ( ).
- Then, tapping Schedule auto refills.
You’ll need to set your shipping and billing information to set up new auto refill schedules successfully. Head to the Auto refills page to manage existing auto refill schedules.
Setting up auto refill from a plan.
Previously ordered products
To schedule a past order on auto refills, go to the Orders page and tap Refill. You can add the product to your shopping cart and set up your auto refills from there.
Tap Refill on the Orders page.
Adding an individual product to auto refills from order history
To auto refill individual products:
- Tap Order history on the Orders page.
- Tap the order that contains the item.
- Tap the product on the order page.
- Tap Auto refills.
- Set up the number of units and the the shipping frequency.
- Tap Schedule for later. If you’d like to place an order now, tap Add to cart.
Previously ordered products can be added to auto refills from your Order history and Auto refills pages.
To schedule a past order for auto refills:
- Go to the Order history page.
- Select the Add all to auto refills button from any past order. (To auto refill individual products, select the Schedule auto refills button next to any product.)
To schedule previously ordered products from the Auto refills page:
- Find a product under the Recommended products heading .
- Select Schedule auto refills.
Scheduling an auto refill for a product from the Auto refills page.
Previously ordered products can be added to auto refills from your Order history and Auto refills pages.
To schedule a past order for auto refills:
- Go to the Order history screen.
- Tap the Add all to auto refills button from any past order. (To auto refill individual products, tap the Schedule auto refills button next to any product.)
To schedule previously ordered products to auto refill from the Auto refills page:
- Find a product under the Recommended products heading.
- Then, tap Schedule auto refills.
Setting a product to auto refill from the Auto refills page.
Consolidating your auto refills
Consolidating your auto refill orders into one shipment can help you establish a more efficient delivery schedule and qualify you for free shipping if the order meets your region’s threshold.
In some situations, you may want to reschedule auto refills while keeping the frequency currently set, so items on different schedules will ship together in the next shipment.
To reschedule an auto refill order to consolidate it with another:
- Go to your Orders ( ) screen.
- Tap a scheduled auto refill order.
- Tap the item you’d like to update.
- Tap Reschedule ( ).
- Tap Select a specific date.
- Choose your desired date and tap Save.
You’ll now see that your next auto refill order contains items on different shipping frequencies. They’ll resume those frequencies after the next order has shipped.
To reschedule an auto refill order to consolidate it with another:
- Navigate to the auto refills page.
- Find the order you’d like to reschedule and click the Edit shipment dropdown.
- Click Reschedule order.
- Use the dropdown calendar to find the date to which you’d like to reschedule the next shipment.
- Click Confirm.
You’ll now see that your next auto refill order contains items on different shipping frequencies. They’ll resume those frequencies after the next order has shipped.
A consolidated auto refill order with different frequencies for each item.
To reschedule an auto refill order to consolidate it with another:
- Navigate to the auto refill page.
- Find the order you’d like to reschedule and click the More options ( ) button.
- Click Reschedule order.
- Use the calendar to find the date to which you’d like to reschedule the next shipment.
- Click Confirm.
You’ll now see that your next auto refill order contains items on different shipping frequencies. They’ll resume those frequencies after the next order has shipped.
A consolidated auto refill order where products have different frequencies.
Note:
You can reschedule an auto refill to any date. It doesn’t have to align with another scheduled order.