Placing your orders: Similar products for patients and clients
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Patients
In this article:
Overview
Similar product suggestions in your supplement plans
Similar product suggestions in the catalog
Overview
We've curated similar products for most of the items in our catalog to help avoid disruptions to your supplement plan when backorders occur unexpectedly. Similar products help to identify alternatives to the products you know and trust. These similar product suggestions are objectively selected based on ingredients, formulations, delivery form, and dose; we don't assume which health condition is being addressed and don't recommend alternative products based on clinical outcomes.
Shortages most often occur when there are unavoidable supply chain issues, including, but not limited to, trouble sourcing raw materials, disruptions to manufacturing practices, supplier-initiated recalls, and delivery-related disruptions. Similar products will share common ingredients, dosage instructions, and formats (i.e., capsules, tablets, etc.).
Note: We recommend contacting your practitioner if you have any questions about specific products and whether they're a good fit for you.
Similar product suggestions in your supplement plans
If products in your plan are on backorder or out of stock, selecting View similar products on the product pagewill open a modal to suggest possible alternatives. Please contact your practitioner if you're unsure whether a product is right for you.
Viewing similar products in the unavailable notification window.
If products in your plan are on backorder or out of stock, scroll down the product information screen to view Similar products. Although we do our best to offer possible alternatives, please contact your practitioner if there are no listed alternative or you're unsure whether a product is right for you.
Viewing similar products of an unavailable product.
If products in your plan are on backorder or out of stock, tapping View similar products will open a new screen to suggest possible alternatives. Please contact your practitioner if you're unsure whether a product is right for you.
Viewing similar products in the unavailable notification window.
Similar product suggestions in the catalog
Your practitioner may offer access to an open catalog where you can freely shop thousands of products from top-quality brands and your practitioner's favorites (if configured). If a product you're interested in is backordered or out of stock, click the See similar products button to view alternatives. Contact your practitioner if you're unsure if a product is right for you.
Accessing similar products from the patient catalog for out of stock or backordered products.
Note: The dispensary owner controls catalog access. If you need a product that hasn't been prescribed or recommended to you, please get in touch with your practitioner. You can also browse our open catalog to request a specific product from your practitioner. Select your location to continue to the open catalog: US | Canada. You won't be able to place an order from this version of our catalog.
Your practitioner may offer access to an open catalog where you can freely shop thousands of products from top-quality brands and your practitioner's favorites (if configured). If a product you're interested in is backordered or out of stock, scroll down the product screen to Similar products to view alternatives. Contact your practitioner if you're unsure if a product is right for you.
Viewing a backordered product.
Note: The dispensary owner controls catalog access. If you need a product that hasn't been prescribed or recommended to you, please get in touch with your practitioner. You can also browse our open catalog to request a specific product from your practitioner.
Your practitioner may offer access to an open catalog where you can freely shop thousands of products from top-quality brands and your practitioner's favorites (if configured). If a product you're interested in is backordered or out of stock, click the See similar products button to view alternatives. Contact your practitioner if you're unsure if a product is right for you.
Accessing similar products from the patient catalog for out of stock or backordered products.
Note: The dispensary owner controls catalog access. If you're looking for a product that isn't included in your plans, please get in touch with your practitioner. You can also browse our open catalog to request a specific product from your practitioner. Select your location to continue to the open catalog: US | Canada. You won't be able to place an order from this version of our catalog.