Patients & virtual orders: Editing patient profiles

Practitioners

In this article:

Overview
Editing patient email addresses
Editing patient names
Editing additional information and discounts

Overview

Practitioners and their staff can edit a patient's details, including their name, email (some limitations apply), individual discounts, and other optional information directly from a patient's profile. Once patients have logged into your dispensary, they have the ability to change their name and email address on their own as well.

Note: No-profit dispensaries can't manage patient discounts.

Editing patient email addresses

Patient email addresses can only be changed if the patient has never logged into Fullscript with that email address before. If an entry error with a patient's email address occurs and you can't correct it, please contact our Customer Success team for assistance.

To edit the email address for a patient who hasn't logged in:

1. Click the search (  ) icon and search your patient's name.
2. Select the patient's name.
3. Click Edit patient profile.
   

   

4. Update the address in the Email field.
5. Click Save patient.
   
   

Tip! You can identify patients who haven't signed in from your dispensary insights page.

Editing patient names

Patients' first and last names can be changed at any time from their profiles.

To edit a patient's name:

1. Click the search (  ) icon and search your patient's name.
2. Select the patient's name
3. Click Edit patient profile.
4. Correct the name(s) in the first and last name fields.
5. Click Save patient.

Editing a patient's first and last name. 

Note: Patients can update their name(s) on their own in their account settings. Changes made by patients simultaneously update patient profiles in your dispensary.

Editing additional information and discounts

Practitioners can add or edit optional details, including individual discounts or first product order discounts.

Additional discounts (profit accounts only)

Dispensaries set up to make a profit can extend an individual discount to patients, which stacks with the dispensary discount to increase patient savings. This discount only applies to the selected patient and can be changed anytime. Extending an individual discount reduces your profit margin.

To edit an individual patient discount:

1. While on the Patients page, use the search field to look up the patient profile.
2. Click Edit profile.
3. Under Supplement prescribing (optional), click Additional product savings.
4. Select an additional percentage ( ) from the drop-down menu.
5. Click Save patient.

Adding an additional discount to a patient's profile.

Tip! Consider offering a first product order discount to encourage a patient's first order. To enable this discount from a patient's profile, click + 1st product order discount and select a discount percentage. Be aware that increasing a patient's discount decreases your margin percentage and vice versa.