Returns: Refunds & returns
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
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Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
In this article:
Return policy
Return processing times
Payment refunds
Return shipping labels
Product guarantee
Return policy
We're happy to process a return for products that are unopened, non-heat sensitive/non-perishable and have been purchased within the last 30 days. You'll need to contact our Customer Success team for an RMA number, as well as the return address information, which can vary depending on the product(s) you are returning from your order.
RMA numbers are how our warehouse tracks and identifies the returns and aids in processing your refund. Items shipped back to our warehouse without an RMA number often cannot be traced back to the shipper. To ensure your return is processed, always reach out to Customer Success for an RMA number and clearly write this number on the outside of the return shipment.
If there is an item you've purchased that you need to return, please reach out to us by email, chat, or phone to get the return process started!
Note: Wholesale products that received a supplier volume discount rate are final sale and ineligible for return. Some exceptions may apply. Contact our Customer Success team for more information.
Return processing times
Returns must be processed by our warehouse before refunds can be applied, which can take 1-3 weeks once received. You'll receive an email confirming your refund once it has been completed.
Payment refunds
We'll apply the refund to your original method of payment once your return has been processed. Depending on your bank, it may take 3-5 business days for the funds to be reflected in your account once your refund has been applied.
Return shipping labels
We do not provide return shipping labels for product returns. However, we will issue a full refund for the product cost and waive all restocking fees.
Product guarantee
We guarantee our products for at least 90 days or for as long as the bottle should last. Products with an expiry short of 90 days are removed from our inventory and aren't distributed.
Tip! Some of our brands include manufactured-by dates (MFG) on their bottles instead of expiry dates. If you're concerned about a date presented on products you've received, please don't hesitate to reach out to our customer success team who can confirm the date (manufactured or expiry date) on your behalf!