Patient account support

Account settings & impersonation

Private: Canadian vs. US Fullscript accounts
Private: Impersonating users
Private: Supporting Multi-Factor Authentication (MFA)
Private: Supporting the Fullscript mobile app
Private: Email and password change requests
Private: Email address and linked account limitations
Private: Supporting suspected reseller accounts
Private: Instant Links feature and troubleshooting tips
Private: Suspected patient resellers
Private: User password reset policy

Marketing & system communications

Private: Emails: Patient order and shipment confirmations
Private: Patient marketing consent
Private: Transactional communications
Private: Emails: Wholesale order and shipment confirmations
Private: Unsubscribing users from emails

Deactivation & closes

Private: Handling account deletions
Private: Handling account deactivation requests
Private: Deceased user deactivation requests

Auto refill support

Private: Setting up and managing auto refill subscriptions for patients
Private: Automated auto refill logic

Retail taxes & insurance

Private: Oklahoma sales tax exemption for disabled veterans
Private: Shipping taxes
Private: Sales tax
Private: Sales tax holidays
Private: Ontario First Nations tax rebate (HST)
Private: Testing sales tax page

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

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Hours of operation

Monday - Thursday: 9am – 9pm ET

Friday: 9am – 8pm ET

Saturday - Sunday: 9am – 9pm ET

Labs support hours

Monday - Friday: 9am – 8pm ET