CS auxiliary & leadership resources
Client Ops resources
- Private: NetSuite: Tracking tips
- Private: NetSuite: Waiving and refunding shipping fees
- Private: NetSuite: Searching for orders by date and charge amount
- Private: NetSuite: Finding and downloading sales orders, cash sales, and invoices
- Private: NetSuite: Retrieving a Credit Memo/Cash Refund
- Private: NetSuite: Adding credit cards to customer records
- Private: NetSuite: Unauthorized returns
- Private: NetSuite: Returns and refunds
- Private: NetSuite: Returned RMA refunds
- Private: NetSuite: Terms account payments
CS team Lead resources
- Private: Team lead PTO coverage: QA review policy | QA Reviewer Manual
- Private: Client Ops: Sales order navigation in Netsuite
- Private: CS leadership & auxiliary Slack directory
- Private: Banning users
- Private: Review process overview | QA Reviewer Manual
- Private: Tools and resources | QA Reviewer Manual
- Private: Best practices for QA reviews | QA Reviewer Manual
- Private: Ensuring consistency and alignment in reviews | QA Reviewer Manual
- Private: Review guidelines | QA Reviewer Manual
- Private: Appendix | QA Reviewer Manual