Practitioners and staff can upload external lab results directly to a patient's profile. Fullscript uses AI-assisted parsing to extract biomarker values from supported files, which you can review and confirm before they're saved to the patient's record.
Before you begin
Before uploading a lab report, make sure:
- The file is a PDF, JPEG (.jpg or .jpeg), or PNG.
- The document is clear and easy to read.
- Your account has access to Practitioner Lab Uploads.
Upload an external lab result
To upload existing results:
- Open the patient's profile.
- Select Upload lab results.
- Select a supported file from your device.
- Wait while Fullscript processes the report and extracts available biomarker values.
- Review the extracted biomarker values before saving them.
Review extracted results
After your report is uploaded, Fullscript identifies biomarkers and extracts available values using AI-assisted parsing.
Before the results are added to the patient's record, review each extracted value carefully. You can correct any information that wasn't extracted accurately before confirming the results.
Only confirmed results are saved to the patient's record.
Once you confirm and save the lab results, they're immediately available to the patient in their patient portal. Patients don't receive an email or SMS notification when results become available.
Confirmed lab results can be edited later if needed. Edit permissions are based on your account's patient profile permissions. Users who can modify patient profiles can also edit uploaded lab results.
The lab results page shows when the results were last edited and who made the change.
Features and limitations
Available
- Upload external lab reports
- AI-assisted biomarker extraction
- Review and edit extracted values before saving
- Save confirmed biomarker results to the patient's record
Not available
The following features aren't available for external lab uploads at this time:
- AI-generated lab interpretation
- Supplement recommendations based on uploaded lab results
- Wellness plan generation
- Lab reorder workflows
- Templates generated from uploaded lab results
Troubleshooting
My file won't upload
If your lab report doesn't upload successfully, verify that the file meets the upload requirements.
- Confirm the file is a PDF, JPEG (.jpg or .jpeg), or PNG.
- Make sure the file opens correctly on your device.
- Check that the document is clear and readable.
- Try uploading a higher-quality copy of the file.
- If the upload still fails, contact Fullscript Support and include the file type, any error message displayed, and a description of the issue.
A value was extracted incorrectly
AI-assisted extraction may not identify every value correctly.
- Review all extracted biomarkers before saving the results.
- Correct any values that weren't extracted accurately.
- Confirm the results once you've finished reviewing them.
A biomarker wasn't recognized
Some biomarkers may not be recognized during extraction.
- Review the extracted results to confirm which biomarkers were identified.
- If a biomarker wasn't detected automatically, enter it manually if supported.
- If you can't add the biomarker or believe it should have been recognized, contact Fullscript Support.