Last modified: October 14, 2025
Support video audit instructions
Knowledge Management
Goals
- Identify outdated content, ensure accuracy, and align videos with new features.
- Ensure videos are easy to follow and understand.
- Identify knowledge gaps where new videos are needed.
- Ensure consistency in tone, style, and branding.
- Catch spelling/grammar errors in YouTube/Support center descriptions.
- Update meta descriptions if needed.
- Document timestamps for in-video changes.
Audit resources
| Resource | Use |
|---|---|
| Practitioner support video audit tracker | Tracking audit work and status for practitioner support videos. |
| Patient support video audit tracker | Tracking audit work and status for patient support videos. |
| Support video review checklist | To confirm accuracy, clarity, and alignment with Fullscript standards. |
| Terminology, platform links, etc. | Not up-to-date. Resource for terminology and where we have article links in the platform. |
| Fullscript writing style guide | The official Fullscript writing style guide. |
| Product playbooks | Find messaging/positioning on: Fullscript quality, product substitutions, FS mobile app, currently taking, auto refills, Fullscript analytics. |
| KM content specialist GPT | Your personal content specialist assistant. |
Instructions for auditors
- Open the assigned video from the audit tracker (practitioner/patient).
- Watch the video from start to finish.
- Evaluate using Accuracy and Relevance criteria.
- Check the YouTube/Support article description for clarity, spelling/grammar, and SEO-friendly meta description.
- Document timestamps for any required in-video edits.
- Mark small errors (grammar, tone, description issues) directly in audit task notes.
- If a new video is needed, log it in the Video audit board.
Things to action immediately:
- In Support Center articles: Fix spelling, grammar, tone, formatting, or meta descriptions directly, and document the changes you made in the task.
- For YouTube videos: If you notice issues (spelling, grammar, tone, or meta descriptions), note them in the task with timestamps or details — Jason will make the edits in YouTube.
Things to log for future work:
- Inaccurate workflows requiring re-recording.
- Videos that should be retired.
- Suggestions for entirely new videos.
Audit tracker column descriptions
| Column name | What to do! |
|---|---|
| Assignee | The team member doing the initial audit. |
| Reviewer | Assign to Jason. |
| Video audit status | Choose whether the article needs a review or if it should be archived. Leave this blank if neither are true. |
| Estimated time | The estimated time it took to complete the audit for that specific article. |
| New video opportunity | Mark Yes if there’s an oppurtunity for new video content. Leave notes and links in the description! |