Securing your practitioner account with multi-factor authentication (MFA)

Multi-factor authentication (MFA) adds an extra layer of security to your account. Once it’s set up, you’ll enter a one-time code each time you sign in.

To set up MFA, you’ll start from your Account Settings and then through the Security tab choose how you want to receive your verification code. After selecting Set up, choose one of the following options and follow the steps.

Enabling multi-factor authentication: Authenticator app option

You can enable multi-factor authentication and log in with one-time codes from an authenticator app, such as Google Authenticator, Microsoft Authenticator, LastPass Authenticator, or Twilio Authy Authenticator.

To enable multi-factor authentication using an authenticator app:

1. Select Use an authenticator app, then Next
2. Open your authenticator app and scan the QR code or enter the setup key
3. Enter the one-time code from your app and select Next
4. 
5. Save your backup code in a secure location
6. Select Done

Enabling multi-factor authentication: SMS option

You can enable multi-factor authentication and log in with one-time codes sent to your phone via SMS.

To enable multi-factor authentication using SMS:

1. Select Use text message, then Next
2. Enter your mobile number and select Send code

   

3. Enter the code sent to your mobile device and select Next.

   

4. Copy your backup code or take a screenshot of it and store it in a private folder on your device.
5. Click Done.

Enabling multi-factor authentication: Email option

You can enable multi-factor authentication and log in with one-time codes sent to your email inbox. To enable multi-factor authentication using your login email:

1. Select Use the email linked to your Fullscript account, then Next
2. Check your inbox and copy the one-time code
3. Enter the code and select Next

   

4. Copy your backup code or take a screenshot of it and store it in a private folder on your device.
5. Click Done.

Changing your authentication method

You can change your authentication method from the Security tab of your account settings page at any time. To change your authentication method:

1. Click Account settings.
2. Select the Security tab.
3. Click Change under the Multi-factor authentication heading.

   

4. You will be prompted based on the authentication method you selected previously.
   • If you had originally selected SMS authentication, input the code from the text message you receive from us.
   • If you chose the authenticator app option, input the code that’s available in the app.
   • If you chose the email authentication option, use the code that we send to your email address.
   • If you don’t have access to the authentication method you had previously set up, use your backup code.

5. Choose the authentication method you’d like to change to.
6. Click Next.

   

7. Follow the on-screen steps to complete the setup.
8. Save your new backup code and click Done to complete the change.