Product restrictions

Some products on Fullscript are only available after certain manufacturer requirements have been met. If you can’t access a product, you may need to review and accept a product restriction before it becomes available.

This article explains why products may be restricted and what to do if you can’t access one.

Why can’t I access a product?

You may be unable to access a product for one of the following reasons:

• The manufacturer requires practitioners to accept product-specific terms before the product can be purchased or recommended through Fullscript.
• You haven’t accepted the required product restriction.
• The product isn’t available in your region.
• The product is temporarily unavailable or out of stock.
• The manufacturer has changed or discontinued the product.
• Your account doesn’t meet the product’s availability requirements.

If a product requires you to accept a restriction, you’ll be prompted to review and accept the applicable terms before access is granted.

How to access a restricted product

If a product requires a restriction to be accepted:

1. Sign in to your Fullscript account.
2. Navigate to the restricted product or brand.
3. Review the restriction details when prompted.
4. Accept the terms, if applicable.
5. Refresh the page or search for the product again.

Troubleshooting

If you still can’t access a product:

• Confirm you’ve accepted any required product restrictions.
• Refresh your browser or sign out and back in.
• Search for the product again.
• Verify the product is available in your region.
• Ask your patient to refresh their supplement plan if you’ve recently accepted a restriction.
• Contact Fullscript Support if the issue continues.

Contact Support

If you’re still unable to access a restricted product, contact Fullscript Support. To help us investigate, include:

• The product or brand name.
• The email address associated with your Fullscript account.
• A screenshot of any error or message you’re seeing.