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Last modified: August 26, 2025

Private: Tech Support Process: Warehouse escalations

Tech Support

Process

Current process

Warehouse escalations:

Pain points

  • If there are multiple open email threads with a single warehouse, it can be a bit difficult to keep track of email threads in the Gladly timeline.
  • Every email takes away picking time at the warehouse.

Recommendations

  • None at this time

Resources

Article: Warehouse escalations

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