Last modified: August 26, 2025
Private: Tech Support Process: Warehouse escalations
Tech Support
Process
Current process
Warehouse escalations:

Pain points
- If there are multiple open email threads with a single warehouse, it can be a bit difficult to keep track of email threads in the Gladly timeline.
- Every email takes away picking time at the warehouse.
Recommendations
- None at this time
Resources
Article: Warehouse escalations