Last modified: October 6, 2025
Price match policy
Patients
Feel confident ordering through Fullscript. If you find a lower price for the same product after placing your order, we’ll refund the difference.
Eligibility and limits
| What’s eligible | What’s not eligible |
| The product must be an exact match — same SKU, brand, size, and formulation. | Prices from auction sites or wholesale/membership-only sites (e.g. Costco, Sam’s Club). |
| The lower price must be publicly advertised on a U.S. website (e.g. Amazon, supplier’s own site), excluding shipping costs. | Products that are out of stock or unavailable. |
| The price (excluding taxes and shipping) must be visible within 7 days of your Fullscript purchase. | Coupons, discounts, or promotions, or subscription pricing (such as Amazon Subscribe & Save or auto-refill programs) are not eligible for price matching. |
| The lower-priced product must be in stock and available to ship at the time you found it. | We match the competitor’s product price only — taxes and shipping are not included. |
| You must submit your request within 30 days of placing your order. | Lab products and services. |
How to submit a request
Contact customer support with:
- Your Fullscript order number
- The product(s) in question
- A link or screenshot of the lower price from the source
Our team will review your request. If eligible, we’ll refund you the difference to your original payment method and notify you.
Disclaimer:
One price match at the time of purchase, per identical item, per user, at the current pre-tax price is allowed. We reserve the right to deny purchase and limit quantities. We may run tests of the Price Match Guarantee in select locations, amend these terms, or discontinue the Price Match Guarantee at any time. We reserve the right to verify advertised prices and the availability of items. If we are not able to verify the lower price, we may decline the request. Price matching to other Fullscript dispensaries is excluded, along with clearance, closeout, liquidation sales, damaged, used, open package, or refurbished items, discounts on total store or site purchases, deals that require a minimum purchase, pricing due to typographical errors, bundled offers, sales tax promotions, free items, rebates, or mail-in offers.