Pure Encapsulations is retiring Pure Patient Direct (PPD), and your supplement store is moving to Fullscript. Your recommendations, patient relationships, and access to the Pure Encapsulations catalog continue. What changes is where you manage your supplement store.
This article covers the dates you need to know and how to move your patients to Fullscript.
Key dates
September 1, 2026: Ordering through PPD ends. After this date, patients can no longer place orders through PPD.
September 30, 2026: PPD data downloads close. Download the patient lists and reports you need before this date. After September 30, this information will no longer be available to download from PPD.
Move your patients to Fullscript
- Download your PPD data. Download your patient list and any reports you need from PPD before September 30, 2026.
- Set up or log in to Fullscript. Fullscript accounts are free for practitioners and patients.
- Import your patients. Go to Patients > Import patients and upload your CSV. Patient information doesn't move automatically from PPD to Fullscript.
- Invite your patients. Patients can receive an email or text invitation to set up their Fullscript account.
- Send recommendations. Once your patients are on Fullscript, you can send recommendations and they can start ordering.
What you'll find on Fullscript
Fullscript offers tools to help you manage your supplement store, including:
- 600+ Pure Encapsulations products
- Auto-refills
- Patient promotions
- Practice analytics for sales, products, patients, and auto-refills
- EHR-connected dispensing
Getting help
For help setting up your Fullscript account or importing patients, contact Fullscript Customer Support.
For questions about historical PPD data or records, contact Pure Patient Direct support.