Labs shipping and turnaround times
Last modified: April 6, 2026
Find shipping methods and average turnaround times for each lab partner on this page. Turnaround times may vary by test. To view details for a specifi...
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Order cancellations and modification requests
Last modified: March 31, 2026
We're often unable to make changes to an order, including cancellations, once an order has been placed. Please be sure to thoroughly review your cart ...
Tracking your order (patients and clients)
Last modified: April 1, 2026
When your order ships, we'll email your tracking number to the address associated with your Fullscript account.
Managing your auto refill schedule
Last modified: January 13, 2026
You can modify Autoship orders at any time from the Autoship page in your account.
Managing your shopping cart
Last modified: March 12, 2026
Your shopping cart is tied to your patient account. If you have multiple accounts and switch to a different one, items in your cart won’t carry over...
Adding products to auto refills
Last modified: March 18, 2026
You can edit the products on auto refill at any time.
Proposition 65 label requirements (California only)
Last modified: December 10, 2025
The state of California requires dietary supplement companies to include a Prop 65 warning label on products containing certain levels of one or more ...
Canceling scheduled auto refills
Last modified: October 2, 2025
These instructions will help you cancel auto refill orders that haven’t been placed. Confirmed orders can’t be canceled but may be eligible for re...
Missing and damaged shipments or products
Last modified: April 1, 2026
Damaged products If your order arrives damaged, you can request a replacement or refund, and we’ll be happy to help. Qualifying damage includes brok...
Return policy
Last modified: February 18, 2026
You can request a return for unopened products purchased within the last 30 days. Heat-sensitive items are eligible as long as they meet the requireme...