- I'm trying to create an account but I'm getting an 'email already taken' error. What do I do?
- Do you carry prescription products?
- Will I receive a confirmation email after placing my order?
- A product I want to order is on backorder. When will it be available?
- Do you provide return shipping labels?
- Do you carry CBD products?
- Will my order ship out the same day I place it?
- I'm being charged a shipping fee — isn't shipping free?
- Where can I browse available products?
- How do I reset my password?
- I'm a supplier in Canada. Will Fullscript carry my products?
- I'm a supplier in the US. Will Fullscript carry my products?
Patient Order FAQs
- I'm a patient. Can I only order products by the quantity in my prescription/recommendation?
- I'm a patient. Can I order a different size of a product I've been prescribed/recommended?
- Can my order ship to a military address?
- I'm a patient. Am I receiving a discount off my order?
- US shipping delays
Patient FAQs
- I'm a patient. What are 'protocols'?
- I'm a patient. Can I sign up to be notified when a product is back in stock?
- How do I download or print a copy of my treatment plan?
- I'm a patient. Where can I download my invoices?
- How do I contact my practitioner?
Practitioner FAQs
- I'm a practitioner. Can I discount products for patients?
- I'm a practitioner. Why do I need to re-upload my tax exemption/licenses if I had a Natural Partners account?
- I'm a practitioner. Can I sign up to be notified when a product is back in stock?
- When is my Natural Partners account shutting down?
- I'm a practitioner. Can I use Fullscript to place a personal order at wholesale rates?
Wholesale Order FAQs
- I'm a practitioner. Why were my healthcare credentials approved on Natural Partners but not on Fullscript?
- I'm a practitioner. Can I drop-ship orders to my patients?
- When will the 20% off first order discount expire?
- I’m a practitioner. Can I repeat a previous wholesale order?
- I'm a practitioner. Can I view Natural Partners order history in my Fullscript?