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You’ll receive a confirmation email after submitting your request, followed by personalized support from a Customer Success agent.

Order numbers begin with an 'R' or 'W'. Example: R123456789 or W987654321.

List all items and respective quantities.

The lot number is printed on the outside of the bottle or label and may include letters.

This date (MM/YY) is printed on the outside of the bottle or label. E.g., EXP: 02/26

An issue with the manufacturing of the item on the outside of the bottle (i.e., a problem with the outer seal) or a product received is expired (i.e., the expiry date displayed on the label has passed).

A problem with the inside of the bottle/product. i.e., problem with the inner seal, missing units (caps, tablets, etc.), or units are broken apart.

The taste, smell, appearance, or texture was not to your satisfaction, i.e., foul smell, or odd color.

Please confirm your shipping address.

Please enter any supporting details of your request! An agent will respond as quickly as possible.

If yes, please attach them below.

By checking this box, you agree to hold on to the product(s) for 30 days from today in case the supplier requests the product(s) to be returned to them for analysis.

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