Payouts & financial reports: Receiving your payouts (profit dispensaries only)

Practitioners

In this article:

Overview
Receiving your payouts
Payout frequency
Adding a new bank account for your payouts
Accessing your payout reports
Paused payouts

Overview

Dispensaries that have opted in to make a profit on patient orders will receive their earnings via direct deposit to a bank account entered by the dispensary owner.

Tip! If you're interested in earning a profit but currently have a no-profit dispensary, you can check out Converting to a profit account for instructions on how to enter the required information to start earning a profit!

Receiving your payouts

Here are some things to keep in mind when it comes to receiving your payouts:

• The default payout frequency is every 30 days.
  US only: Refer to your Payouts and tax page for your next payout date and current balance.
  Canada only: Refer to your Payments page for your next payout date and current balance.
• Payouts can only be transferred to a single bank account.
• Earnings are allocated to your balance as orders ship, not when they are placed.
• Successful payouts may take 1-2 business days before reflecting in your bank account.
  • Transfers may be delayed by 1-2 business days due to holidays and weekends (i.e., bank holidays.)
• Your balance may be adjusted by returns. Refer to your payout report for applicable returns. Reports are available after your first successful payout.
• Savings bank accounts may not be accepted.
• Canada only: If you're registered with the CRA to collect GST/HST, Fullscript can append tax to your payouts if your registration number is provided. See Canadian dispensaries: Reporting your income for tax purposes for more information.

Viewing bank account and payout details in the Payouts and tax tab of a US dispensary.

Tip! If you're looking for more information on how patient discounts impact your profit earnings, please see our Dispensary & individual patient discounts support article. 

Payout frequency

By default, each dispensary's payout period is set to every 30 days. Though you can't adjust this frequency yourself, you can request a different payout frequency by reaching out to our Customer Success team. 

Adding a new bank account for your payouts

Entering a bank account is required to complete the setup of a profit dispensary. You can update this bank account at any time from the Payouts and tax page in your Dispensary settings. Keep in mind that only one bank account can be active at a time and some savings bank accounts may not be accepted.

Tip! For more information and detailed instruction on how to reactivate or add a new bank account, please see Adding your bank account. 

Accessing your payout reports

After your first successful payout, financial reports are generated to assist with filing your taxes and/or allocating payouts to staff members. You can access the Reports page from the practitioner menu by clicking on your avatar or initials. Learn more about managing your reports for yourself and staff members in our Payout reports article.

Paused payouts

If required tax information is missing, can't be verified by our payment processing partner, or too many failed payout attempts have occurred, your payouts will be at risk of being disabled. A notification will be displayed in your account and communicated by email with a link to direct you to a page where you can resubmit and correct your personal and business information.

If your tax information can't be verified within seven days, your payouts will be paused. Payouts will only be restored if new information is successfully verified. Though rare, your details may take up to 5 business days to be verified.

To restore payouts, follow the link provided in the notification to resubmit your tax details. Alternatively, go to the Payouts and tax page (US dispensaries) or Payments page (Canadian dispensaries) directly to resubmit your business and personal information in your account.