Autoship: Updating your autoship orders

Patients

In this article:

Making changes to your autoship orders
Adding products to your autoship orders
Removing products from an autoship order
Adding, editing, and deleting shipping addresses
Updating your payment method
Skipping your next order
Rescheduling your next order
Editing order or individual item shipping frequencies
Order now (place immediately)
Canceling your autoship order(s)

 

Making changes to your autoship orders

You can modify autoship orders at any time from the Autoship page in your account, but it's important to note that changes won't affect orders that have already been placed. Additionally, due to our efficient fulfillment times, we can't cancel or make changes to an order once it's confirmed.

Select the type of change you'd like to make from the list below to jump to the related section in this article: 

• Update products in my autoship
• Change my shipping address
• Change my payment method
• Skip my next order and keep current schedule
• Reschedule my next order and update schedule
• Update my shipping frequency
• Place my order now
• Cancel my autoship order(s)

Navigating settings and options on the Autoship page.

 

Adding new products to autoship

Adding products to your autoship can be done with the click of a button from your shopping cart as you place a new order, the Autoship page, and your Order history page. 

 

New products

As products are added to your shopping cart, an Autoship menu will be displayed next to each product. To add a product to an autoship order, select the Autoship every menu and choose a shipping frequency. The autoship order won't be activated if the order isn't placed.

 

Previously ordered products

To schedule previously ordered products to autoship from the Autoship page, find a product under the Previously ordered heading and select Add to autoship. You can then set a shipping frequency

You can also convert past orders to an autoship order, go to your Order history page and select the Add all to autoship button from any past order. To autoship individual products, select the Autoship button next to any product. 

Tip! When ordering a product for the first time, you can place an order and add the product to autoship simultaneously. You will receive the current order in 1-7 business days (depending on the shipping method selected in checkout) and set up recurring shipments for any products you've scheduled. You can go to the Autoship page at any time to modify your autoship orders.

 

Removing products from an autoship order

To remove a product from autoship, go to the Autoship page, click the options icon ( ) on any product card, and select Remove. Select a reason and add additional comments to help us improve the autoship service, then click Cancel Autoship orders to confirm.

Note: Removing products from autoship won't remove them from an order that has already been placed. 

 

Adjusting product quantities

To adjust the number of units (i.e., bottles, packs, bags, boxes, etc.) of a product to include in your autoship orders, go to the Autoship page and use the plus ( + ) or minus ( - ) selectors next to any product to increase or decrease quantities to ship. 

 

Adding, editing, and deleting shipping addresses

You can manage shipping addresses for your autoship orders from the Autoship page. The selected address (blue checkmark) is the address future autoship orders will ship to. 

To add an address, click + Add shipping address, fill in all required fields, then click Add address. New addresses are automatically selected as the ship-to address for your future orders. 

The Shipping address management area on the Autoship page.

 

To edit or delete a shipping address, select the options menu (  ), then click Edit or Delete. When editing, make changes to necessary fields and click select Save address to save your changes. 

Options to Edit or Delete a shipping address.

 

Updating your payment method

Adding a payment method

Add a new payment method from the Autoship page by expanding the Shipping & billing menu (  ) and selecting +Add card under the Payment method section. Fill in the required fields, then select Add card to save your changes. 

Adding a new payment method for autoship orders.

 

Removing a payment method

To remove a payment method:

1. Go to the Autoship page.
2. Under the Payment method section, select the options icon (  ) next to the payment method you'd like to remove, then select Delete.

Note: Payment methods that have been entered incorrectly can't be edited. You must reenter the card's information by adding a new card. 

 

Skipping your next order

To skip an upcoming autoship order, select the Edit shipment drop-down menu on the Autoship page, then select Skip upcoming order. On mobile devices, click the options menu (  ) then Skip upcoming order. Review the new order date then select Skip order to confirm your changes. 

Skipping your next autoship order. 

Tip! You can also temporarily skip shipping a single product in your autoship order by clicking the menu of any product card then clicking Skip this time. This will remove the product from the next shipment only; it will be included in any shipments thereafter.

 

Rescheduling your next order

To reschedule an upcoming autoship order from the Autoship page, select the Edit shipment menu, then click Reschedule order. On mobile devices, click the options menu (  ), then Reschedule order. Choose a future date, then select the Reschedule order button to submit. This action will update the shipment schedule for future orders. 

Rescheduling your next autoship order.

 

Editing order or individual item shipping frequencies

You can change the shipping frequency of an autoship order (multiple products) as well as individual products. See the gif below for a walkthrough of both options, or refer to the steps below. 

To change the shipping frequency for an autoship order:

1. Select the Edit shipment menu, then Edit order frequency. On mobile devices, click the options menu ( ) then Edit order frequency.
2. Select an interval from the Ship every menu, then click Update frequency to save your changes.

To change the shipping frequency for individual products:

1. Click the product's options menu (  ), then Edit frequency.
2. Select an interval from the Ship every menu, then click Update frequency to save your changes.

Changing the shipping frequency for an autoship order and an individual product.

 

Order now (place order immediately)

If you need products immediately, you can place a scheduled autoship order directly from the Autoship page without rebuilding your cart.

To place an autoship order earlier than scheduled:

1. Go to the Autoship page. 
2. Select Edit shipment, then select Order now. On mobile devices, click the options menu ( ) then Order now.
3. Review your shipping and payment information, as well as your next autoship refill date, and select Place order when you're done.

Note: Placing an order before the original refill date changes your autoship refill frequency to keep your refills on schedule. 

 

Canceling your autoship orders

To cancel your autoship orders from the Autoship page, select the Edit shipment menu, then Cancel Autoship. On mobile devices, click the options menu ( ), then Cancel Autoship.

Though optional, we encourage you to select a cancellation reason and any additional information (optional). When finished, select Cancel Autoship orders to confirm the cancellation. Please see Canceling your autoship order for more information. 

Note: We collect cancellation insights to help us plan improvements to the patient autoship service — we greatly appreciate your valuable feedback.