Autoship: Cancel your autoship orders

Patients

In this article:

How to cancel autoship orders
Reactivating autoship

How to cancel autoship orders

To cancel autoship:

1. Go to the Autoship page.
2. Click the Edit shipment menu, then select Cancel Autoship. On mobile devices, click the options menu (  ) then Cancel Autoship.
   

   

3. Select a cancellation reason to tell us why you're canceling autoship (optional), then select Cancel Autoship orders.

Note: Cancelling autoship won't cancel any orders that have already been placed. 

Skip an upcoming autoship order

If you'd like to postpone your next autoship order instead, you can choose to skip your next order from the Edit shipment menu instead. See How do I skip an autoship order? for detailed instructions. 

Reactivating autoship

It's simple to reactivate autoship from the Order history or Autoship and get back on track with your treatment plan in no time.

To reschedule products to autoship from the Order history page:

1. Go to your Order history page.
2. Find a previous autoship order with the products you need. Previous autoship orders are labeled with a blue Autoship label beneath the order number. 
3. Select Add all to autoship to reactivate autoship for all items, or select Autoship beside each product to reactivate individual products.
   

   

4. By default, your autoship order(s) will ship every 30 days. To update this shipping frequency, click Edit shipment, then Edit order frequency. On mobile devices, click the options menu (  ), then Edit order frequency.
5. Review and update your payment preferences under the Shipping & billing menu as needed.
6. Adjust product quantities if needed, and you're set!