Treatment plans: Canceling treatment plans

Practitioners

In this article:

Overview
Canceling a treatment plan

We’re trying something new! You may spot some differences between this article and what you see in your account. Not to worry, though some buttons and text may not match the steps below, features remain the same.

Overview

Treatment plans can be canceled if they're no longer useful to patients. Once canceled, the prescription or recommendation is removed from the patient's account immediately and can't be reactivated. However, canceled plans will continue to be accessible to practitioners in the dispensary. Practitioners and clerks can search for canceled treatment plans from the Prescriptions page and within patient profiles.

Note: Patients can continue to order products from canceled treatment plans from their order history if previously ordered or the catalog directly (depending on your catalog permissions).

Canceling a treatment plan

To cancel a treatment plan:

1. Click Patients. On mobile, tap the menu icon (  ) then All patients.
2. Search and click the name of the patient whose prescription needs to be canceled.
3. Click Prescriptions. 
   
   
   
   
4. Find the prescription you want to cancel and click View details.
   
   
   
   
5. Click Cancel prescription.
   
   
   
   
6. Confirm the cancellation by clicking Yes, cancel.