Placing your orders: Placing an order from your mobile device

Patients

In this article:

Overview
Adding products to your cart
Reviewing your shopping cart & continuing to checkout
Entering your shipping address
Choosing your delivery method
Choosing a payment method
Placing your order
Repeating a previous order

 

 

Overview

This article covers placing your order on a mobile device like a smartphone or tablet. If you're placing an order from your computer or a large-screen tablet, please see Placing an order.

Placing an order from your mobile device is easy! All you need to do is:

1. Add products to your cart
2. Open your cart and click 'Continue to checkout'
3. Enter your shipping address
4. Select a delivery method
5. Choose a payment method and place your order

 

Adding products to your cart

Add products to your cart from any of the following pages:

• Your prescription or recommendation
• The catalog (if access has been extended by your practitioner)
• Your order history
• Autoship (automated refills for previously purchased items only)
• Shareable wellness protocols

 

Adding prescribed products to your shopping cart

Once logged in, you’ll see the most recent prescription or recommendation from your practitioner. From here, you have two options:

1. Add all to cart – Use this to order ALL prescribed products and their suggested quantities, as entered by your practitioner.

2. Add to cart – Use this to select the individual items you’d like to order at this time.

Adding all products from a recommendation or prescription to the shopping cart.

 

Adding products from the catalog to your shopping cart

You may also have access to the catalog to order non-prescribed products. To browse products, tap Catalog from the patient navigation menu (  ), then browse popular categories or use the search field to find products by name, brand, or ingredient.

Select a product to read its description, ingredients, and similar products. Tap Add to cart to include products in your order.

Selecting the Catalog from a patient or client menu.

Tip! If you don't have access to the catalog and are looking to order a non-prescribed product, we recommend you reach out to your practitioner for suggestions and a supporting prescription to place your order.

 

Reviewing your shopping cart & continuing to checkout

Select the shopping cart ( ) to review your products, quantities, and subtotal, excluding taxes and delivery fees.

When you're ready to place your order, tap Continue to Checkout.

Tapping Continue to checkout to place the order.

 

Entering your shipping address

Your shipping address and contact information will be requested at the first step of checkout. This information is saved after placing an order for a faster checkout experience next time!

When finished, tap Continue to delivery method.

Continuing through checkout to choose a delivery method.

 

Choosing your delivery method

Now, choose your delivery method! Fees vary based on your country. See our Patient shipping policy for rates. We have two available shipping options:

• Standard shipping (4-7 business days)
• Priority shipping (1-3 business days)

Choose a delivery method, then tap Continue to payment method.

Delivery method selection in checkout.

Tip! See Delivery estimates & shipping options for more shipping-related content, including US and Canadian shipping rates, order cut-off times, shipping to P.O. boxes, and more.

 

Choosing a payment method

If this is your first order, you’ll need to enter a credit card number or select a saved payment option. We accept Visa, Mastercard, Discover, American Express credit cards, and Digital Wallet options (i.e., Apple and Google Pay). HSA/FSA cards optimized for online purchases are also accepted.

Select a saved payment method or enter a new card to pay for an order.

Note: Update your billing address for any payment method by tapping Edit beneath the Billing address heading at the Payment step of checkout — refer to the image above.

 

Digital wallet payment options

Apple pay

When enabled on your device, Apple pay will be available at the bottom of the cart. You can click the Check out with  Pay button to check out quickly after you've compiled your order.

The Check out with  Pay button is to the left of the Checkout button.

 

Google pay and other digital wallets

To use another digital wallet, such as Google pay, select the branded quick-pay option from the Quick payment methods section at the Payment step in checkout.

Quick payment methods are found above the Billing address section.

 

Placing your order

We're often unable to make changes or cancel orders once they're placed. Be sure to thoroughly review your order before placing it. To make changes to any of your previous entries, tap the corresponding Edit option.

Tip! To add or remove products from your order at this stage, select the back chevron icon (  ) from the top of your screen.

 

When you're ready, tap Place your order. Your payment method will be charged immediately, and you'll receive an order confirmation email in your inbox. As your order ships, you'll be sent shipment notifications with tracking numbers.

When you're ready, select Place your order to complete the checkout process.

Note: US customers only: if products can't be shipped right away or if multiple warehouses are fulfilling your order, you may receive multiple shipment notifications and tracking numbers. Keep an eye on your inbox for updates.

 

Repeating a previous order

Rather than rebuilding orders from scratch, you can seamlessly repurchase products or repeat a past order from the Order history page.

Tap the patient menu (  ) then Order history to view your previous orders including their tracking information and receipts. To repeat an order, find the order and select the menu icon (  ), then tap Add all to cart to add all items to your shopping cart. To reorder select products from your order history, tap the Add to cart button beneath the product card.

When you're ready to check out, review your shopping cart and continue to checkout to complete your order.

Adding items from a previous order to your shopping cart.