Banks will usually allow refunds to process successfully regardless if a card's been deactivated or the account's been closed. Refunds take 3-5 business days to appear in your account. Refunds can't be applied to an alternate payment method and will be returned to the card used for the original transaction.
If 5+ business days have passed since your refund was initiated, we will be happy to review your refund to confirm it was successful. However, unsuccessful refunds are rare, and you can typically expect the following behavior:
- Refunds issued to a closed bank account: If your bank account is closed, the funds may be held up, awaiting payment at the bank level. Contact your bank by calling the phone number on the back of your card for next steps.
- Refund is issued to an invalid/expired credit card: If you have the same card issuer and bank account, funds will be successfully credited to that account. If you don't see a refund in your account balance within 5 business days, please contact your bank.
Tip! Charges and refunds may be consolidated on your bank statement if they were transacted within a short period of time. In these cases, the original charge will be reduced by the refund on a single line of your statement.